Natobotics - ServiceNow Developer - Incident Management (5-7 yrs)

Experience : 5+

Location : Pune ,Hyderabad

Responsibilities :

- Design, develop, and implement solutions within the ServiceNow platform, focusing on core ITSM modules (Incident, Problem, Change, Service Request, Knowledge Management).

- Customize and configure ServiceNow applications, forms, workflows, business rules, client scripts, UI policies, and UI actions.

- Develop and maintain custom applications and modules to meet specific business needs.

- Develop and maintain Service Portal widgets and pages for enhanced user experience.

- Utilize Flow Designer to automate complex business processes and workflows.

- Develop and implement robust integrations between ServiceNow and other enterprise systems using REST APIs, SOAP APIs, and other integration methods.

- Experience with Workspace and Employee Centre is highly desirable.

- Write and maintain server-side scripts (Business Rules, Script Includes) and client-side scripts (Client Scripts, UI Scripts) using JavaScript.

- Develop and maintain data imports and exports using Transform Maps and other data integration techniques.

- Implement and manage ServiceNow integrations with external systems using various integration methods, including REST and SOAP APIs.

- Understand and implement best practices for ServiceNow scripting and integration.

- Participate in the administration and maintenance of the ServiceNow platform, including upgrades, patching, and performance tuning.

- Troubleshoot and resolve ServiceNow platform issues and incidents.

- Maintain and update ServiceNow documentation, including technical specifications and user guides.

- Ensure compliance with security and governance policies.

- Collaborate with business analysts, project managers, and other stakeholders to gather requirements and translate them into technical solutions. -

- Participate in code reviews and provide constructive feedback to other developers. -

- Communicate effectively with team members and stakeholders, both verbally and in writing.

- Provide technical guidance and mentorship to junior developers.

- Strong verbal and written communication skills are mandatory. Candidates with poor communication skills will not be considered.

Qualifications :

- Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.

- Minimum 5+ years of overall work experience, with at least 3+ years of relevant experience in ServiceNow development.

- Strong understanding of ServiceNow architecture, modules, and functionalities.

- Proficiency in JavaScript, including server-side and client-side scripting.

- Experience with REST and SOAP APIs for ServiceNow integrations.

- Experience with SQL database or relational database skills.

- Experience using Flow Designer.

- Experience with Workspace and Employee Centre is highly desirable.

- ServiceNow Developer certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are a significant advantage.

- Development experience with programming languages.

- Experience with source control (Git).