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149 NCR Corporation Jobs

Project Manager - Onboarding

4-7 years

Mumbai

1 vacancy

Project Manager - Onboarding

NCR Corporation

posted 27d ago

Job Role Insights

Flexible timing

Job Description


Job Description

One of the top strategic priorities for NCR Services is accelerating the global adoption of Remote Service Management (RSM), Managed Services (MS) and ATM as a Service (ATMaaS). As part of the Global Services Strategy and Transformation program team, this role will contribute to the deployment of NCRs Remote Service Management (RSM), Managed Services (MS) and ATM as a Service (ATMaaS) systems, processes, and training programs.

  • Project Planning and Coordination
    • Required to coordinate multiple complex projects. Responsibilities of this role originate in the Sell Phase and extend through the Deployment Phase of the Project Management Governance Process. 
    • Develop and implement comprehensive project plans for ATM onboarding activities.
    • Define project scope, objectives, and deliverables in collaboration with stakeholders.
    • Complete oversight of Projects per project management Phases for deployment / onboarding and transitioning the customer to lifecycle / sustainment.
  • Stakeholder Management
    • Liaise with multiple internal teams (e.g., IT, Operations, Compliance) and customers to ensure alignment on project goals.
    • Communicate project status, milestones, and dependencies to stakeholders regularly.
    • Responsible for coordinating projects communications, including compiling project information for reviews and promoting Governance compliance with the project management team
  • Dependency Tracking
    • Identify and track multiple dependencies and milestones across various teams to ensure all onboarding activities are synchronized.
    • Monitor progress and facilitate communication between teams to resolve any issues promptly.
    • Develop and be accountable for the overall project plan by integrating sub-project plans; Ensure resources are committed and engaged for all project phases
  • Resource Management
    • Allocate resources effectively to meet project deadlines.
    • Identify and resolve resource conflicts to maintain project momentum.
  • Risk Management
    • Identify potential project risks and develop mitigation strategies.
    • Monitor project progress and adjust plans as necessary to minimize risks.
    • Able to respond to most situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from more senior employees.
  • Documentation and Reporting
    • Maintain comprehensive project documentation, including plans, schedules, and reports.
    • Maintain program and database information in accordance with stablished standard processes
    • Prepare and present project reports to senior management and stakeholders.
  • Quality Assurance
    • Ensure that all onboarding activities adhere to company policies and industry regulations.
    • Conduct post-project evaluations to identify areas for improvement.
    • To maintain customer satisfaction at all time high with positive feedback and also have a proactive attitude towards continuous onboarding process improvement.

Required Skillsets

Technical Skills

  • Project Management Tools: Proficient in tools such as MS ProjectAsanaTrello, or similar platforms to track progress, manage schedules, and facilitate collaboration.
  • Data Analysis: Ability to analyze project metrics and data to inform decision-making and improve processes.

Interpersonal Skills

  • Communication Skills:
    • Excellent verbal and written communication skills to articulate project goals and statuses clearly.
    • Ability to tailor communication style for different audiences, including technical teams and non-technical stakeholders.
  • Collaboration:
    • Strong team player with experience working cross-functionally, promoting an environment of cooperation and mutual support.
    • Ability to build rapport and maintain positive relationships with colleagues and customers.

Customer-Facing Skills

  • Customer Engagement:
    • Experience in customer interactions, ensuring customer needs and expectations are understood and met.
    • Ability to manage customer inquiries and issues effectively, demonstrating empathy and professionalism.
  • Presentation Skills:
    • Strong presentation skills to convey project updates and strategies to customers and senior management.
    • Ability to create impactful presentations that summarize complex information in an easily digestible format.

Problem-Solving Skills

  • Critical Thinking:
    • Ability to assess situations, identify problems, and develop effective solutions under pressure.
    • Proactive in seeking out potential issues before they escalate.
  • Negotiation Skills:
    • Experience in negotiating timelines, resources, and expectations with internal teams and external customers.
    • Ability to advocate for project needs while maintaining strong relationships.

Organizational Skills

  • Time Management:
    • Exceptional organizational skills to prioritize tasks and manage multiple projects simultaneously while meeting deadlines.
    • Strong attention to detail and a commitment to deliver quality work.

Qualifications

  • Education
    • Bachelor’s degree in Business Administration, Project Management, or a related field.
  • Experience
    • Minimum of 4+ years of experience in project management, preferably in the financial services or technology sector.
    • Experience with ATM projects or similar technology onboarding processes is a plus.
  • Certifications
    • Project Management Professional (PMP) or similar certification is preferred.

Employment Type: Full Time, Permanent

Functional Areas: Other

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