Dispute Officer -Accounting

Preferred candidates should have good experience in Accounting.

Responsibilities-

Disputes received from email must be inserted to respective registers on daily basis. Match disputes details against switch data. Investigate journals to check if there are journal errors or missing journal. Verify rebanks or cash reconciliation for possible surplus or discrepancy.

Withdrawal Disputes for merchant funded ATMS

• Send email requests to merchant requesting balancing information for merchant funded ATMs.
• Analyse balancing sheets from merchant.
• Provide technical assistance wherever necessary to obtain information from ATMs or escalate for necessary assistance.
•  Make follow up calls and send follow up emails when needed.

Withdrawal Disputes for fully managed ATMs.

• Check re banks for shortfall or Excess in DC Pro.
• Escalate for refill of ATMs when necessary.

Deposit disputes for fully managed ATMS. (financial Institution)

-      Verify from deposit cash reconciliation of Cash Services

-      Request for 2nd cash collection when needed

d.  Deposit disputes for merchant funded ATMS. (financial Institution)

-    Investigate the journal

-    send the result of journal investigation to the merchant

Issue resolutions for all transaction disputes according to the guidelines issued by the Australian Payment and Clearing Association (APCA).

Update the disputes register.

Identify key issues arising from disputes and escalate as necessary.

Handle merchant funded settlement disputes.

Assist in settlement reconciliation and payment processing when necessary.

Assist in posting journal entry in Microsoft AX