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Forensic Investigation - FI
Netrika
·
0-2 years
Mumbai, Bangalore / Bengaluru, Noida + 1 more
1 vacancy
Forensic Investigation - FI
Netrika Consulting
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Conduct Mystery Visits: Visit assigned stores/restaurants as a regular customer without revealing your identity.
- Evaluate Customer Service: Assess the quality of customer service provided by interacting with staff members.
- Assess Product Quality: Evaluate the quality and presentation of products/services offered.
- Report Accuracy: Ensure accurate and detailed reporting of observations, adhering to provided guidelines.
- Submit Reports: Submit completed evaluation reports in a timely manner after each visit.
- Maintain Confidentiality: Maintain strict confidentiality regarding your role as a mystery shopper and any information obtained during visits.
- Attention to Detail: Ability to observe and remember details accurately.
- Reliability: Punctuality and adherence to assignment schedules.
- Communication Skills: Clear verbal and written communication skills.
- Objectivity: Ability to provide unbiased evaluations.
- Internet Access: Access to email and the internet for report submission.
- Availability: Flexibility to conduct visits during assigned hours, including evenings and weekends.
- Previous experience as a mystery shopper or in a related field.
- Knowledge of customer service principles.
- Ability to follow specific instructions and guidelines provided by the employer.
- The mystery shopper is responsible for anonymously evaluating various aspects of customer service, product quality, and overall customer experience at assigned stores, restaurants, or other establishments
- The feedback gathered during these visits helps our clients improve their services and operations
- Work is typically part-time and flexible, depending on assignment schedules
- Assignments may involve traveling to various locations (PAN India) within a designated area
Employment Type: Full Time, Permanent
Functional Areas: Other
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Netrika Consulting Benefits
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