Front Office Executive

Job Summary:

The Front Office Executive (Operations) will be responsible for supporting the daily administrative and operational functions of the showroom. The role focuses on ensuring smooth day-to-day operations, maintaining showroom cleanliness and brand standards, managing inventory, and assisting the internal team to enhance the overall customer experience.

Note: This role does not include any sales-related responsibilities.

Key Responsibilities:

Operational Management:

• Assist in managing the day-to-day Admin operations of the showroom, ensuring compliance with company policies and procedures.
• Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time.

Inventory Management:

• Monitor and manage stationary & housekeeping inventory, ensuring demo-lifts are well maintained and displays of samples are visually appealing.

Showroom Presentation:

• Ensure the showroom is clean, organized, and visually appealing, adhering to company merchandising standards.
• Oversee the setup and maintenance of showroom displays, ensuring they are attractive and well-maintained.

Customer Service Support:

• Provide support to the sales team in handling customer inquiries and ensuring a high level of customer service.
• Address any operational issues that may arise during the showrooms operation, ensuring prompt resolution.

Documentation and Reporting:

• Maintain accurate records of showroom operations, including inventory counts, client walkins, and maintenance logs.
• Prepare and submit regular reports on showroom maintenance reports, inventory, and operational issues to the reporting manager.

Maintenance and Facilities Management:

• Coordinate with maintenance personnel and vendors to ensure the showroom is well maintained and all equipment is in working order.
• Handle minor repairs and troubleshooting of showroom equipment and fixtures.

Compliance and Safety:

• Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.
• Conduct regular safety inspections and address any hazards or safety concerns promptly.

Qualifications:

• Bachelors degree (preferred in any field, commonly in Commerce, Business Administration, or Arts), or Diploma holders in Hospitality, Front Office, or Retail Management.

Experience:

• 0-2 years for entry-level FOEs (Freshers can also be considered if they have strong communication and grooming skills).