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104 Nielsen Sports Jobs
Technical Support Engineer
Nielsen Sports
posted 3 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The team this role supports is responsible for the critical function of managing lineups and
metadata across various media channels such as cable, broadcast and video on demand etc. that
encompasses a wide scope dealing with data from both local and national providers.
This role requires flexibility to provide technical support across different time zones,
including both IST and US business hours on a rotational basis. The Support Engineer will
serve as the primary point of contact for customer and stakeholder inquiries, responsible for
troubleshooting issues, following Standard Operating Procedures (SOPs) and escalating to the
development team when necessary.
This role requires close collaboration with cross-functional teams to ensure timely and
effective issue resolution, driving operational stability and enhancing customer
satisfaction.
In this role, you will debug and attempt to resolve issues independently using SOPs. If
unable to resolve an issue, you will escalate it to the next level of support, involving the
development team as needed. Your goal will be to ensure efficient handling of support
requests and to continuously improve SOPs for recurring issues.
Responsibilities:-
- Serve as the first point of contact for customer or stakeholder issues, providing prompt
- support during the US/IST time zone on a rotational basis. Execute SOPs to troubleshoot and
- resolve recurring issues and ensuring adherence to documented procedures.
- Provide technical support and troubleshooting for cloud-based infrastructure and services,
- including compute, storage, networking and security components.
- Collaborate with application, security and other internal teams to resolve complex issues
- related to cloud-based services and infrastructure.
- Escalate unresolved issues to the development team and provide clear documentation of
- troubleshooting steps taken. Document and maintain up-to-date SOPs, troubleshooting
- guides, and technical support documentation. Collaborate with cross-functional teams to
- ensure issues are tracked, escalated, and resolved efficiently.
- Proactively identify and suggest process improvements to enhance support quality and
- response times.
Key Skills:
- Bachelors or Master s degree in Computer Science, Software Engineering, or a related field.
- Experience Range- 4 to 6 years.
Must have skills:
- Proficiency in Java programming language.
- Excellent SQL skills for querying and analyzing data from various database systems.
- Good understanding of database concepts and technologies
- Good problem-solving skills and ability to work independently.
- Good proficiency in AWS cloud platform and its core services.
- Good written and verbal communication skills with a strong emphasis on technical
- documentation.
- Ability to follow and create detailed SOPs for various support tasks.
Good to have skills:
- Knowledge of Scala/Python for scripting and automation.
- Familiarity with big data technologies such as Spark and Hive.
Employment Type: Full Time, Permanent
Read full job description
What people at Nielsen Sports are saying
Technical Support Engineer salary at Nielsen Sports
reported by
2
employees
with 3-4
years exp.
₹4.1
L/yr - ₹5.2
L/yr
6%
less
than the average Technical Support Engineer Salary in India
View more details
What Nielsen Sports employees are saying about work life
based on 202 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Nielsen Sports Benefits
View more benefits
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