Prepare for Your Nielsen Sports Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
104 Nielsen Sports Jobs
Customer Care Specialist 4
Nielsen Sports
posted 3 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are presently looking for a Customer Care Specialist to provide day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer accounts.
In this role you will:
- Serve as the primary contact and provide first-level support for clients.
- Respond, evaluate, troubleshoot and prioritize incoming product-related issues and effectively escalate to various technical support staff when needed
- Log and track calls using Sales force tracking software and maintains historical records and related problem documentation.
- Maintain a strong working knowledge of supported products and continually strives to enhance skills through ongoing training, reading, and participating in projects and improvement initiatives.
- Develop a strong understanding of the business and can relate problems to business impacts. Understand when to place a sense of urgency and when to escalate critical problems to management.
- Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples are required by clients.
- Coordinate with multiple internal departments to resolve customer-related issues or requests.
- Provide on-call support - beeper coverage rotation required 24/7Generate monthly reports of customer product usage as required
- Support CPX team on projects and initiatives from time to time
- Monitor and modify customer delivery profiles as required
- Participation in customer calls as required
For this role we are looking for Individuals who have:
- Requirement: Must have the ability to work daytime U. S. hours
- Associates or Bachelor s degree in a technical discipline2 - 4 years experience in a customer facing role.
- Must possess strong customer service skills, emotional intelligence and excellent interpersonal and communication skills.
- Must possess excellent English language skills, both written and verbal.
- Experience in research and resolution of problems using analytical skills in a digital environment is strongly preferred.
- Must be self-motivated and able to work effectively with minimum supervision and assume responsibility for appropriate follow-through.
- Ability to adapt to a fast-changing work environment while maintaining stability of performance under pressure and to demonstrate patience and control when dealing with difficult situations.
- Ability to organize, schedule and complete multiple tasks concurrently.
- Working knowledge of business software/applications - Google Suite, Microsoft Office Suite, Salesforce, etc.
Employment Type: Full Time, Permanent
Read full job description
What people at Nielsen Sports are saying
What Nielsen Sports employees are saying about work life
based on 203 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Nielsen Sports Benefits
View more benefits
Compare Nielsen Sports with
Carnival Cruise Lines
Compare
Royal Caribbean International
Compare
Smaaash Entertainment
Compare
ECOS (I) MOBILITY & HOSPITALITY
Compare
Stats Perform
Compare
Sv Edusports
Compare
Carnival UK
Compare
NIVIA SPORTS
Compare
Musafir.com
Compare
Adi Sports
Compare
Ebaco India
Compare
Sunrise Sports (India)
Compare
Great Rocksport
Compare
Syndicate Innovations International
Compare
The Cricket Club of India
Compare
Kadamba Technologies
Compare
Cosmos Sports
Compare
Sportsdunia
Compare
Stupa Sport Analytics
Compare
Se Transstadia
Compare
Similar Jobs for you
Customer Care Specialist 4
2-4 Yrs
Mumbai
Supervision, Customer Service, Salesforce +4 more
Senior Software Engineer (Java/AWS) (copy)
5-8 Yrs
Gurgaon / Gurugram
Computer Science, AWS, SQL +7 more
Data Engineer- ETL (AWS Glue)/Redshift ,Java ,SQL -P3
5-8 Yrs
Gurgaon / Gurugram
AWS, SQL, Social Media Marketing +6 more
Data Engineer- ETL (AWS Glue)/Redshift ,Java ,SQL -P3
5-8 Yrs
Mumbai
AWS, SQL, Social Media Marketing +6 more
DevOps Engineer-AWS
5-10 Yrs
Gurgaon / Gurugram
Medical Coding, Software Configuration Management, Python +6 more
Golang Developer- (Senior Software Engineer)
5-8 Yrs
Gurgaon / Gurugram
Python, Automation Testing, Social Media Marketing +6 more
Python Developer
2-7 Yrs
Gurgaon / Gurugram
Medical Coding, Python, AWS +6 more
Python Developer
2-7 Yrs
Bangalore / Bengaluru
Medical Coding, Python, AWS +6 more
Technical Product Manager (TPM)
7-12 Yrs
Gurgaon / Gurugram
Python, SQL, Social Media Marketing +5 more
Data Factories - Devops Engineer (P2)
1-6 Yrs
Bangalore / Bengaluru
Digital Marketing, Python, Computer Networking +7 more
Share an Interview