Customer Service Role (1-3 yrs)

- Our client is a wholly owned subsidiary, a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

- PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs.

Must Haves :1 year International voice process experience

- Job Type: Full-time

- Pay : 300,000.00 - 500,000.00 per year

Schedule : Day shift

Notice period - September end

- Communication must be excellent

Job Functions and Responsibilities :

- Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met

- Logs all borrower contacts into the loan servicing system

- Offer long term resolutions to customers to resolve delinquency

- Proficient use of an autodialing system to maximize effectiveness and increase contact ratios

- Required to make the prescribed number of contacts during the daily work schedule

- Familiar with the customer relations functions and the services offered

- Perform miscellaneous job-related duties as assigned by the department manager

Education/Experience

- This position requires strong customer service skills

- Must be fluent in English

- Overall knowledge and experience in mortgage loan servicing desirable but not required

- Graduate degree is preferred

- Undergraduates must have at least 6 months call center experience

Work Schedule or Travel Requirements

- Must be willing to work in US timings

Application Question(s) :

- Candidate Must be willing to work in US timings

- 1 year international voice process experience is required

Experience : total work: 1 year (Required)