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Application Support
Novatech Software
posted 3+ weeks ago
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Fixed timing
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Job Description
- An Application Support Professional is an individual who provides technical assistance and support for software applications used within an organization or by end-users
- They play a crucial role in ensuring the smooth functioning of software applications and addressing any issues that arise
- Responsibilities of an Application Support Professional typically include:
- Troubleshooting: Identifying and resolving software application issues reported by users or discovered through monitoring systems
- User Support: Assisting end-users with technical questions, providing guidance on how to use software applications, and troubleshooting user-reported problems
- Incident Management: Managing and documenting incidents, including prioritizing and escalating issues as necessary to ensure timely resolution
- Software Maintenance: Performing routine maintenance tasks such as applying patches, updates, and configuration changes to keep applications running smoothly
- Root Cause Analysis: Investigating the underlying causes of recurring or critical issues and working to prevent their recurrence
- Documentation: Maintaining accurate documentation of known issues, troubleshooting steps, and resolutions to aid in future problem-solving and knowledge sharing
- Collaboration: Collaborating with software developers, system administrators, and other IT teams to resolve complex issues, provide feedback on software performance, and contribute to process improvements
- Training and Support Materials: Developing training materials and providing training sessions to users, helping them understand the features and functionality of software applications
- Monitoring and Performance Optimization: Monitoring application performance, identifying potential bottlenecks, and suggesting optimizations to improve overall performance and stability
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Day Shift
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