Jira /Confluence Admin

Role & responsibilities

Jira & Confluence Administrator:

• Responsibilities and Deliverables:
• Operate, maintain, and troubleshoot Jira and Confluence, part of the Atlassian product suite.
• Interact and support customers ad-hoc questions through Slack and other platforms.
• Assist customers with board configurations and tune JQL queries.
• Investigate and remedy customer access and permissions issues.
• Help customers with plug-in usage related questions.
• Install, test and implement new versions of tools and apps in Jira and Confluence
• Create simple Jira workflows including project workflows, screen schemes, permission schemes, and notification schemes.

Qualifications, Skills and Experience (Required):

• 1-3 years of experience in Help Desk/Technical Support using Atlassian products

Skills and Experience (Preferred):

• Experience with Jira Data center, Confluence & Jira Service Desk
• Experience in working 24*7 shifts.
• Knowledge of Atlassian marketplace plugins and tools and integrations
• Hands-on experience with AWS (EC2, Lambda, S3, RDS)

This is rotational shift