Upload Button Icon Add office photos
filter salaries All Filters

14 NXP Semiconductors Jobs

Global Technical Service Desk Engineer

5-10 years

₹ 8 - 10L/yr

Noida

20 vacancies

Global Technical Service Desk Engineer

NXP Semiconductors

posted 30d ago

Job Role Insights

Flexible timing

Job Description

Global Technical Service Desk Engineer:

Position Overview:

We are seeking experienced and proactive Global IT Support to join our dynamic team. The successful candidate will be responsible for researching and identifying solutions to software and hardware issues, diagnosing, and troubleshooting technical issues, and providing prompt and effective support to NXP Global IT end-users. The Global Technical Service Desk Engineer / Analyst will play a critical role in ensuring the smooth operation of IT systems and delivering exceptional user experiences.

Responsibilities:

Excellent communication skills, both verbal and written.

Able to handle verbal technical communication from Engineers

Diagnose and troubleshoot technical issues

Flexibility to work in a 24/7 rostered shift environment, with a willingness to work varied hours as required

Experience working with the engineering community is desirable, with an understanding of technical concepts and terminology

Utilize ITIL process knowledge to handle service now efficiently.

Provide prompt and accurate feedback to users. Ensure all issues are properly logged and documented in the ticketing system.

Ask end users targeted questions to quickly understand the root of the problem.

Track issues from creation through resolution, within agreed time limits.

Provide technical support to end-users via phone and / or chat until issues are resolved.

Properly escalate unresolved issues to appropriate internal teams.

Prioritize and manage several open issues effectively.

Follow up / Track and Trace incidents with users / IT Teams to ensure issues resolution.

Prepare accurate and timely reports as required.

Ability to work independently and as well as part of a team.

Maintain positive and jovial relationships with end users

Document technical knowledge in the form of notes and manuals.

Technical Skills:

  • End-user support: laptops, desktops, and MAC devices (Unix, Windows, Mac OS), Laptop / Desktop Reimaging.
  • Office & Collaboration Tools: Microsoft Outlook, MS Teams, Office 365, video conferencing setup, One drive, One Note, MS Power platform.
  • IT Service Management: ServiceNow, ITIL Framework.
  • Endpoint security, Global Protect, Symantec, Zscaler, PKI support, Microsoft Defender, Forcepoint One Endpoint security, Hoxhunt, AbR management
  • Admin Account exposure (For password resets, etc.)
  • Software / Patch Deployment: SCCM, Company Portal, Intune, OS Patching
  • Remote Access: Citrix, Virtual Desktop Infrastructure (VDI) Linux & Windows, Beyond Trust (Bomgar), WebEx, MS Teams Live Meeting, and Windows Native tools
  • Telecom Support : PSTN, Mobile Device Management & Anywhere 365
  • Windows Scripting Languages: PowerShell, Registry Editing
  • Basic knowledge of Identity and Access Management: Active Directory (AD), LDAP, Oracle Unified Directory (OUD), Privileged Access Management (PAM)
  • Basic knowledge of Network Infrastructure: LAN/WAN, Switches, Routers, Load Balancers, Firewall, VPN, Palo Alto, Cloud Computing: Azure, AWS
  • Reporting and Analytics: Power BI, Tableau, SNOW, Splunk,
  • Basic Linux/ Red Hat knowledge to understand/debug user issues.
  • Basic knowledge of High-Performance Computing: LSF software
  • Basic knowledge of Linux Based Virtual Desktop Infrastructure (VDI)
  • Basic knowledge of EDA tools Cadence, Mentor, Synopsys, Ansys etc.
  • Basic understanding of Backup and Storage: Backup solutions, Storage, Virtualization
  • Software Licensing and Installations.
  • Application Software Support and Troubleshooting.

Soft Skills:

  • Customer-centric mindset with a strong focus on delivering exceptional service
  • Excellent interaction and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders
  • Logical thinking and advanced problem-solving skills, with a proven ability to analyze complex issues
  • Team-oriented approach, with a willingness to work collaboratively with cross-functional teams to achieve goals
  • Proven experience working in a global environment handling international clients considered a significant asset
  • Quick learning capabilities, with the ability to rapidly absorb new information and adapt to changing circumstances

Job Qualifications and Requirement:

  • Bachelor’s Degree in Engineering
  • 5+ years of hands-on experience in the IT domain.
  • Certification related to IT / ITIL/ Windows / Linux is a plus.
  • Ability to work in Noida Office in 24*7 rostered environment.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Service Desk Engineer roles with real interview advice

People are getting interviews at NXP Semiconductors through

(based on 20 NXP Semiconductors interviews)
Job Portal
Campus Placement
55%
35%
10% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at NXP Semiconductors are saying

What NXP Semiconductors employees are saying about work life

based on 232 employees
88%
93%
76%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NXP Semiconductors Benefits

Work From Home
Cafeteria
Team Outings
Health Insurance
Gymnasium
Soft Skill Training +6 more
View more benefits

Compare NXP Semiconductors with

Texas Instruments

4.2
Compare

Analog Devices

4.1
Compare

Microchip Technology

4.1
Compare

STMicroelectronics

4.2
Compare

Infineon Technologies

3.8
Compare

Maxim Integrated

4.4
Compare

ON Semiconductor

4.1
Compare

Renesas Electronics India

3.2
Compare

Xilinx

4.2
Compare

Intel

4.3
Compare

Qualcomm

3.8
Compare

TDK India Private Limited

3.9
Compare

Apar Industries

4.1
Compare

Molex

3.9
Compare

Applied Materials

4.0
Compare

Exicom

3.9
Compare

Broadcom

3.3
Compare

Micron Technology

3.7
Compare

Carl Zeiss

3.7
Compare

Cadence Design Systems

4.2
Compare

Similar Jobs for you

Technical Service Desk Engineer at NXP Semiconductors

Noida

3-8 Yrs

₹ 5-10 LPA

Technical Service Desk Engineer at NXP Semiconductors

Noida

3-8 Yrs

₹ 5-10 LPA

Technical Service Desk Engineer at NXP Semiconductors

Noida

3-8 Yrs

₹ 5-10 LPA

Technical Service Desk Engineer at NXP Semiconductors

Noida

3-8 Yrs

₹ 5-10 LPA

Service Desk at DSM-Firmenich

Hyderabad / Secunderabad

3-6 Yrs

₹ 12-16 LPA

Information Technology Service Desk Manager at Datamark Bpo Service

Thane

5-10 Yrs

₹ 5-10 LPA

Knowledge Management Analyst at Unisys India Pvt. Ltd.

Bangalore / Bengaluru

5-10 Yrs

₹ 9-10 LPA

Senior Analyst at Travelex India Pvt. Ltd

Mumbai

2-6 Yrs

₹ 4-8 LPA

Service Desk Analyst at Lucy Electric

Vadodara

1-6 Yrs

₹ 5-12 LPA

Service Desk Lead at Trianz

Hyderabad / Secunderabad

4-9 Yrs

₹ 3-8 LPA

Global Technical Service Desk Engineer

5-10 Yrs

₹ 8 - 10L/yr

Noida

30d ago·via naukri.com

Lead Cloud Devops Automation & Virtualization Engineer

10-15 Yrs

Noida

2d ago·via naukri.com

Senior QA cloud automation Engineer

5-10 Yrs

Bangalore / Bengaluru

14d ago·via naukri.com

Global Technical Service Desk Engineer

3-8 Yrs

Noida

19d ago·via naukri.com

Global Technical Service Desk Engineer

3-8 Yrs

Noida

19d ago·via naukri.com

Global Technical Service Desk Engineer

3-8 Yrs

Noida

20d ago·via naukri.com

Global Technical Service Desk Engineer

3-8 Yrs

Noida

21d ago·via naukri.com

Senior DevOps Automation Engineer

8-13 Yrs

Noida

3mon ago·via naukri.com

Senior Principal Engineer - DFT ATPG Lead

12-17 Yrs

Bangalore / Bengaluru

4mon ago·via naukri.com

Principal Engineer - SoC Digital Verification

8-13 Yrs

Noida

4mon ago·via naukri.com
write
Share an Interview