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19 NXP Semiconductors Jobs

Global Technical Service Desk Engineer

3-8 years

Noida

1 vacancy

Global Technical Service Desk Engineer

NXP Semiconductors

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

  • Excellent communication skills, both verbal and written.
  • Able to handle verbal technical communication from Engineers
  • Diagnose and troubleshoot technical issues
  • Flexibility to work in a 24/7 rostered shift environment, with a willingness to work varied hours as required
  • Experience working with the engineering community is desirable, with an understanding of technical concepts and terminology
  • Utilize ITIL process knowledge to handle service now efficiently.
  • Provide prompt and accurate feedback to users. Ensure all issues are properly logged and documented in the ticketing system.
  • Ask end users targeted questions to quickly understand the root of the problem.
  • Track issues from creation through resolution, within agreed time limits.
  • Provide technical support to end-users via phone and / or chat until issues are resolved.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Prioritize and manage several open issues effectively.
  • Follow up / Track and Trace incidents with users / IT Teams to ensure issue s resolution.
  • Prepare accurate and timely reports as required.
  • Ability to work independently and as well as part of a team.
  • Maintain positive and jovial relationships with end users
  • Document technical knowledge in the form of notes and manuals.
Technical Skills :
  • End-user support: laptops, desktops, and MAC devices (Unix, Windows, Mac OS), Laptop / Desktop Reimaging.
  • Office Collaboration Tools : Microsoft Outlook, MS Teams, Office 365, video conferencing setup, One drive, One Note, MS Power platform.
  • IT Service Management: ServiceNow, ITIL Framework.
  • Endpoint security, Global Protect , Symantec, Zscaler, PKI support, Microsoft Defender, Forcepoint One Endpoint security, Hoxhunt, AbR management
  • Admin Account exposure (For password resets, etc.)
  • Software / Patch Deployment: SCCM, Company Portal, Intune, OS Patching
  • Remote Access: Citrix, Virtual Desktop Infrastructure (VDI) - Linux Windows, Beyond Trust (Bomgar), WebEx, MS Teams Live Meeting, and Windows Native tools
  • Telecom Support : PSTN, Mobile Device Management Anywhere 365
  • Windows Scripting Languages: PowerShell, Registry Editing
  • Basic knowledge of Identity and Access Management: Active Directory (AD), LDAP, Oracle Unified Directory (OUD), Privileged Access Management (PAM)
  • Basic knowledge of Network Infrastructure: LAN/WAN, Switches, Routers, Load Balancers, Firewall, VPN, Palo Alto, Cloud Computing: Azure, AWS
  • Reporting and Analytics: Power BI, Tableau, SNOW, Splunk,
  • Basic Linux/ Red Hat knowledge to understand/debug user issues.
  • Basic knowledge of High-Performance Computing: LSF software
  • Basic knowledge of Linux Based Virtual Desktop Infrastructure (VDI)
  • Basic knowledge of EDA tools - Cadence, Mentor, Synopsys, Ansys etc.
  • Basic understanding of Backup and Storage: Backup solutions, Storage, Virtualization
  • Software Licensing and Installations.
  • Application Software Support and Troubleshooting.
Soft Skills:
  • Customer-centric mindset with a strong focus on delivering exceptional service
  • Excellent interaction and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders
  • Logical thinking and advanced problem-solving skills, with a proven ability to analyze complex issues
  • Team-oriented approach, with a willingness to work collaboratively with cross-functional teams to achieve goals
  • Proven experience working in a global environment handling international clients considered a significant asset
  • Quick learning capabilities, with the ability to rapidly absorb new information and adapt to changing circumstances
Job Qualifications and Requirement:
  • Bachelor s Degree in Engineering
  • 5+ years of hands-on experience in the IT domain.
  • Certification related to IT / ITIL/ Windows / Linux is a plus.
  • Ability to work in Noida Office in 24*7 rostered environment

More information about NXP in India...

Employment Type: Full Time, Permanent

Read full job description

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55%
35%
10% candidates got the interview through other sources.
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What people at NXP Semiconductors are saying

What NXP Semiconductors employees are saying about work life

based on 224 employees
89%
94%
77%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NXP Semiconductors Benefits

Work From Home
Cafeteria
Team Outings
Health Insurance
Gymnasium
Soft Skill Training +6 more
View more benefits

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