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1 OkCredit Job

Collections Manager

7-9 years

Bangalore / Bengaluru, Delhi/Ncr

2 vacancies

Collections Manager

OkCredit

posted 18d ago

Job Description


As a Collections Manager, you'll be responsible for overseeing the collections process, leading a team of collection agents, agencies and implementing effective strategies to improve debt recovery. This role requires someone with strong analytical and leadership skills, excellent communication, and a results-oriented approach. You'll work closely with cross-functional teams to align collections efforts with business goals, and you'll be pivotal in setting and achieving collection targets.


Key Responsibilities

  • Team Leadership and Development
    • Lead, motivate, and manage a team of collection agents and external agencies to achieve monthly targets.
    • Monitor individual and team performance, implementing corrective measures when necessary.
  • Collection Strategy and Execution
    • Develop, implement, and refine collections strategies and tactics to optimize recovery rates. Strong experience working in daily instalment structure (EDI).
    • Analyze collection data to identify trends, areas for improvement, and potential risks.
    • Design and execute specific strategies for various customer segments to improve recovery efficiency.
  • Process Improvement and Reporting
    • Ensure compliance with legal regulations and company policies during the collection process.
  • Customer Interaction and Retention
    • Resolve escalated cases and customer disputes professionally, maintaining a positive customer experience.
    • Work with the Customer Success team to proactively address potential delinquencies and prevent defaults.

Perks and benefits


Competitive salary and benefits.


Employment Type: Full Time, Permanent

Read full job description

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What people at OkCredit are saying

What OkCredit employees are saying about work life

based on 18 employees
93%
86%
84%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
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OkCredit Benefits

Health Insurance
Work From Home
Free Food
Team Outings
Soft Skill Training
Job Training +6 more
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OkCredit Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
Psi Phi Global Solutions Pvt Ltd 315 Work Avenue, 4th floor, 5th Block, Koramangala Bengaluru
560034

Collections Manager

7-9 Yrs

Bangalore / Bengaluru, Delhi/Ncr

18d ago·via naukri.com