Owens & Minor - Manager - Pega System (7-10 yrs)

At Owens & Minor, we are a critical part of the healthcare process.

As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care.

Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Job Description :

Skill : PEGA Manager, Run the business (RTB).

Must have - PEGA Development and Team management experience.

Certification : PEGA CLSA or CSSA certification.

Total year of experience : 7+ years.

Work Mode - Hybrid.

POSITION SUMMARY :

Owens & Minor delivers significant and sustained value across the breadth of the Healthcare industry from acute care to patients in their homes, Through Apria & Byram Healthcare.

We are seeking an experienced PEGA Manager, Run the business (RTB) to lead and manage the support operations for our PEGA-based applications.

The ideal candidate will have a strong background in PEGA platform administration, incident and problem management, and team leadership.

You will be responsible for ensuring high availability, performance, and reliability of PEGA applications while leading a team of support developers/ analysts.

While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.

ESSENTIAL JOB FUNCTIONS :

- Lead and manage the PEGA maintenance & support team, ensuring timely resolution of incidents, service requests, and problems.

- Responsible for continuous improvement of all maintenance & support processes including and not limited to standard SDLC methods, peer code review, defect tracking and resolution.

- Proactively manages and directs teams to manage the process across the organization to deliver quality and timely solutions and fixes.

- Responsible for hiring, coaching and mentoring of subordinate staff.

- Work closely with technical and functional personnel and vendors to implement and support solutions.

- Monitor application performance and proactively identify and resolve issues.

- Collaborate with development, QA, and infrastructure teams to ensure seamless deployment and support.

- Manage SLAs and KPIs for support operations and provide regular reporting to stakeholders.

- Drive root cause analysis and implement preventive measures for recurring issues.

- Maintain documentation for support processes, known issues, and troubleshooting guides.

- Ensure compliance with ITIL practices and organizational policies.

- Participate in change management and release planning activities.

- Provides architecture and design guidance to support / project teams.

- Proposes comprehensive solutions based on business and technical requirements specifications.

SUPPLEMENTAL JOB FUNCTIONS :

- Performs additional duties as directed.

Qualifications :

EDUCATION & EXPERIENCE :

- Bachelor/masters degree in computer science, Engineering, or related field.

- 7+ years of technical experience in PEGA platform with at least 2+ years in a support leadership role, solid experience in developing and implementing Pega solutions including enterprise scale solutions.

- Strong understanding of PEGA architecture, PRPC, and system administration.

- Experience with PEGA versions 8.x and Pega Infinity.

- Experience upgrading, supporting and maintaining Pega applications.

- Familiarity with ITIL framework and service management tools (e.g., ServiceNow, Jira).

- Passionate about continuous improvement.

- Pega HealthCare experience is preferred.

- Pega Robotics and Pega Cloud experience is preferred.

- Ability to lead, drive and collaborate with diverse remote teams, managing through a matrix structure and takes ownership for resolving business critical problems and permanent solution.

- Excellent problem-solving, communication, and team management skills.

- Ability to work in a fast-paced, 24/7 support environment.

- PEGA CLSA or CSSA certification.

- Experience with various Cloud platforms and technologies.

- Implemented PEGA integration services using REST and SOAP services.

- Experience working in agile teams following full development, testing and deployment in short sprints.

If interested please share your profile with below details:

Thank you for your application.

Total Experience:

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if holding any offer and offer amount:

Current location :

If you feel this opportunity could be the next step in your career, we encourage you to apply.

This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.