System Engineer

System Engineer will be part of the IT Infrastructure team that provides design, deployment & support for systems, services, and requirements across PhonePe Corporate locations.

Responsibilities & requirements:
This is a hands-on technical role.
Independently own the end-user support, solving complex issues and suggesting design modifications as appropriate.
Ensure SLAs are met.
Responsible for performance analysis, and proactive troubleshooting, and have to take own decisions on issue solving.
Perform monitoring and maintenance of the overall environment working with experienced team members.
Perform change controls. Update process documentation and team portals
Participate in troubleshooting, capacity planning, analysis, performance analysis & Root Cause Analysis.
Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.

Experience & Qualifications:

4-6 years of experience in End User Support along with Macbook and Windows laptops Handling skills.
Platform knowledge on Macbook, Windows 10,11 and Windows Server 2016, 2019 and 2022.
Basic Knowledge of DNS, DHCP, Active Directory and File System.
Good knowledge of patching, SCCM / Bigfix, and PowerShell scripting.
Experience in user management and handling.
Experience in Wireless technologies.
Hands-on experience with Protocols like SSH, RDP, POP3 and SMTP.
Basic Knowledge of Linux Platform.
Engage with vendors.
Good communication skills.
Familiarity with backup and recovery process, software, and methodologies.
Candidates with Multi-platform skills are preferred.