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PhonePe

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4.0

based on 2.6k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Top Rated Tech Startup - 2024

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  • About
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178 PhonePe Jobs

PhonePe logo

Onboarding specialist

PhonePe

 · 

4.0

 based on 2.6k Reviews

1-7 years

Bangalore / Bengaluru

1 vacancy

Onboarding specialist

PhonePe

posted 29d ago

Job Role Insights

Flexible timing

Key skills for the job

Flex Medical Insurance Stock Broking Financial Services Customer Experience Management Mutual Funds

Job Description

About PhonePe Group:

PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

JOB DESCRIPTION

Role: Advisor

Title: Advisor, Customer experience

Location: Bangalore

Reporting to: Assistant Manager, Customer experience

About Phonepe :

PhonePe is India s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

About Customer Experience Function :

At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.

Function Summary:

The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe.

As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers



Role Responsibilities:

Act with integrity think customer-first in every interaction

Handle PhonePe account and transaction related queries

Ability to flex between phone data channels

Follow specified process guidelines to bring about resolution

Build customer trust through their interaction

Ability to meet hourly daily productivity goals

Leverage internal processes and resources to drive resolution

Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements

Engage Educate customers so they re able to leverage PhonePe to the fullest

Experience, Skills, Qualifications:

Have excellent written and verbal communications

Have good learnability

Be an active listener and deal well with objection

Have strong customer orientation and ability to adapt/respond to different scenarios Be a team player, flexible and open to feedback

Ability to multitask, prioritize, and manage time effectively

Should be able to speak in English and Hindi

Graduation (10+2+3) is Mandatory

Multilingual skills (spoken + written) in South Indian languages are preferred

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .

Life at PhonePe

PhonePe in the news


Employment Type: Full Time, Permanent

Read full job description

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What people at PhonePe are saying

Onboarding Specialist salary at PhonePe

reported by 5 employees with 1-7 years exp.
₹4.5 L/yr - ₹6 L/yr
At par with the average Onboarding Specialist Salary in India
View more details

What PhonePe employees are saying about work life

based on 2.6k employees
53%
61%
62%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

PhonePe Benefits

Health Insurance
Job Training
Team Outings
Soft Skill Training
Work From Home
Free Transport +6 more
View more benefits

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PhonePe Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru  (1)
Bengaluru Office
Headquarter
Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block,80 ft Road Bengaluru
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More about working at PhonePe
  • HQ - Bangalore,Karnataka, India
  • FinTech
  • 10k-50k Employees (India)
  • Financial Services

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