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PhonePe
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363 PhonePe Jobs
Automation Platforms, Associate Manager
PhonePe
posted 3 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About PhonePe Group:
PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
The customer experience automation team aims to create a smooth and automated support system for all customers, ensuring they receive top-notch assistance for all their needs and products. They collaborate closely with business and product teams to discover new possibilities, develop predictive models to detect potential issues in a customer's journey, and establish preventative measures.
Responsibilities
Own the development and management of PhonePe s automated support channels for Pincode and Indus Businesses in alignment with business goals and improve key performance indicators (KPIs) such as (but not limited to) productivity, customer satisfaction, operational & process efficiency, automation %, etc
Build deep understanding of technical specification across a diverse portfolio of products to create memorable customer experiences
Identify, scope and implement measurements and control variables for our support products - automated support, helpdesk, and other tooling suites
Design and implement scalable automation frameworks for business-critical processes and enhance support metrics.
Keep up with industry trends and continuously assess new technologies and tools that can be incorporated into the automation strategy.
Create and manage SOPs of platform management ensuring compliance and security of platforms
Lead the team by example - plan the projects, assign tasks to the team, self-execute tasks to lead from the front
Manage a team of highly motivated individual contributors and collaborate with cross functional teams to ensure the best user experience
Basic Requirements
Engineering graduate with 4+ years of experience in a technical domain.
Proven ability to leverage coding skills(in languages like Java, C, C++, Python, etc) and technical expertise to develop a wide range of technical solutions.
Prior experience of people management
Prior experience in CX or automation and experience in robotic process automation
Ability to deal with ambiguity and create processes to streamline information and knowledge dissipation
Ability to manage influence through persuasion, negotiation, and consensus building
Demonstrated desire for continuous learning and improvement
Good to have!
Understanding of RPA tools, and applications
MBA and/or previous experience of digital payments landscape is a plus
Analytical, Inquisitive and process-oriented mindset
Employment Type: Full Time, Permanent
Read full job description
What people at PhonePe are saying
Rating based on 9 Associate Manager
reviews
Anonymous · Finance & Accounting
in Bangalore / Bengaluru
Likes
Benefits are good
- Salary - Good
+2 more
Dislikes
Rigid work culture. No WFH
Associate Manager salary at PhonePe
reported by
154
employees
with 2-8
years exp.
₹8.2
L/yr - ₹28.6
L/yr
11%
more
than the average Associate Manager Salary in India
View more details
What PhonePe employees are saying about work life
based on 2.6k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
PhonePe Benefits
Health Insurance 
Job Training 
Team Outings 
Soft Skill Training 
Work From Home 
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PhonePe Bangalore / Bengaluru Office Location
Bengaluru Office
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Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block,80 ft Road
Bengaluru
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