Associate Manager - Business Operations, Health Insurance

Position Overview:

We are seeking a detail-oriented and analytically skilled Operations SME to join our dynamic team in our innovative insurance tech company. The Associate Manager will play a pivotal role in optimizing our operational processes, enhancing efficiency, and contributing to the overall success of the company. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Role

• Opportunity to work on insurance related initiatives with key stakeholders of the Insurance industry in the country
• Collaboration with internal teams- product, business finance, customer service, etc to monitor and manage the category daily
• Monitor business application dashboards and anomaly detection systems for issues and errors
• Identify root causes of errors and investigate their impact on business operations ? Analyze and provide insights on issue fixes to reduce business loss
• Understand the current process, find areas of improvement to Improve the overall business performance
• Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.
• Coordination with external partners and vendors to ensure a smooth flow of business ? Responsible for defining, developing and communicating key metrics and business trends to partner and management teams.
• Creation and maintenance of documentation related to processes, issues, and solutions.
• Grasping the underlying processes and data flows and should be able to analyze and work on the errors
• Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOCs and internal business, product & tech team.
• Involvement in automating the processes and MIS
• Work with data to help grow the business through interventions on product and technology

Responsibilities:

• Data Analysis: Conduct in-depth analysis of operational data to identify trends, patterns, and areas for improvement. Translate data insights into actionable recommendations to drive operational efficiency and strategic decision-making. E.g., Creation of monthly / weekly reports to drive business decisions
• Process Optimization: Collaborate with various teams to evaluate current operational processes, identify bottlenecks, and propose and implement process improvements to enhance productivity, reduce errors, and streamline workflows.
• Performance Metrics: Develop and maintain key performance indicators (KPIs) to monitor operational performance. Regularly report on KPIs and provide insights to management to drive data-driven decision-making.
• Risk Management: Assist in identifying potential operational risks and gaps in processes. Work closely with risk management teams to implement solutions that ensure compliance and mitigate risks effectively.
• Cross-Functional Collaboration: Collaborate with teams such as underwriting, claims, customer service, and technology to gather insights, share best practices, and implement initiatives that optimize operations across the organization.
• Systems and Tools: Utilize various software tools and systems to extract, analyze, and visualize data, automating reporting processes wherever possible to improve efficiency.
• Documentation: Maintain accurate and up-to-date documentation of operational processes, guidelines, and procedures. Ensure that documentation is easily accessible to all relevant stakeholders.
• Project Management: Lead or participate in projects aimed at enhancing operational efficiency, which may involve coordination with different teams and stakeholders.

Ideal Candidate should have:

• Industry experience in Health Insurance
• Understands how Insurance industry works, team collaboration, basic know hows ? Have work experience in Operations in a dynamic and fast paced environment ? Strong analytical skills with the ability to interpret complex data and draw actionable insights.
• Proficiency in data analysis tools such as Excel, SQL, and data visualization tools ? Excellent communication skills to convey insights and recommendations to both technical and non-technical stakeholders.
• Detail-oriented mindset with the ability to work independently and collaboratively within a team.
• Be skilled in building and managing business alliances
• Strong problem-solving skills and a proactive attitude toward identifying and addressing operational challenges.
• Thrive in a competitive and a result-oriented work environment
• Knowledge of insurtech trends and emerging technologies is a plus. ?

Qualifications:

• Bachelor's degree in Engineering, Business, Finance, Operations Management, or a related field. Master's degree is a plus.
• Proven experience (5+ years) in an operations analysis or similar role within the insurance or financial services industry .