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172 PhonePe Jobs
Merchant Experience Specialist, PG
PhonePe
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About PhonePe Group:
Culture
JOB DESCRIPTION
Role: Advisor
Title: Advisor, Customer experience
Location: Bangalore
Reporting to: Assistant Manager, Customer experience
About Phonepe :
About Customer Experience Function :
At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.
Function Summary:
The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe.
As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers
Role Responsibilities:
Act with integrity think customer-first in every interaction
Handle PhonePe account and transaction related queries
Ability to flex between phone data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues Recommend process improvements
Engage Educate customers so they re able to leverage PhonePe to the fullest
Experience, Skills, Qualifications:
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios Be a team player, flexible and open to feedback
Ability to multitask, prioritize, and manage time effectively
Should be able to speak in English and Hindi
Graduation (10+2+3) is Mandatory
Multilingual skills (spoken + written) in South Indian languages are preferred
Employment Type: Full Time, Permanent
Read full job description
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based on 2.6k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
PhonePe Benefits
Health Insurance 
Job Training 
Team Outings 
Soft Skill Training 
Work From Home 
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PhonePe Bangalore / Bengaluru Office Location
Bengaluru Office
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Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block,80 ft Road
Bengaluru
560034
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