Urgent Hiring - Process Excellence Manager - Noida Location

About the Role: We are looking for a Process Excellence & Product Intelligence Lead to drive operational efficiency, AI-driven intelligence, sales channel expansion, and lead optimization across our product offerings. The ideal candidate will have experience in large-scale eCommerce platforms like Amazon, Flipkart or multi-cohort product-driven organizations like PolicyBazaar, JustDial, with a deep understanding of process optimization, AI deployment, sales enablement, and business intelligence.

Key Responsibilities:

Process Excellence & Optimization:

● Design and implement process improvement strategies to enhance operational efficiency.

● Utilize Six Sigma, Lean, and automation frameworks to optimize workflows.

● Identify process bottlenecks and deploy technology-driven solutions to improve productivity. Product Intelligence & AI Deployment:

● Work with product & tech teams to integrate AI/ML models for process automation, lead intelligence, and sales optimization.

● Leverage AI-driven insights to enhance customer segmentation, lead prioritization, and conversion rates.

● Drive implementation of predictive analytics, chatbots, automated lead scoring, and intelligent recommendation engines.

● Ensure seamless integration of AI tools across CRM, marketing automation, and sales platforms.

Sales Channel Development & Optimization:

● Identify, evaluate, and implement new sales channels (online/offline) for customer acquisition. ● Work closely with the sales, marketing, and business development teams to test and scale multi-channel strategies.

● Deploy AI-driven tools for demand forecasting, customer segmentation, and lead nurturing.

● Optimize lead flow from various channels using intelligent lead-scoring mechanisms and automated follow-ups.

Cross-functional Collaboration & Stakeholder Management:

● Partner with Operations, Product, Tech, Sales, and Data Science teams to align AI-driven intelligence and process excellence with business goals.

● Act as a bridge between technical teams and business functions to translate process gaps into scalable solutions.

● Engage with external AI solution providers to deploy the latest sales automation and lead optimization tools. Data-Driven Insights & Performance Monitoring:

● Define and monitor KPIs, SLAs, and process metrics to track efficiency, lead quality, and conversion success.

● Develop real-time dashboards and AI-powered analytics for decision-making.

● Conduct A/B testing on sales channels, lead management strategies, and AI-driven automation to maximize ROI. Key Qualifications & Requirements:

● 6+ years of experience in Process Excellence, AI Deployment, Sales Channel Expansion, and Lead Optimization roles.

● Prior experience in eCommerce platforms like Amazon, Flipkart, Myntra, or multi-cohort platforms like PolicyBazaar, JustDial, Paytm, or similar.

● Expertise in process automation, Lean Six Sigma methodologies, AI-based intelligence deployment, and business transformation.

● Strong understanding of CRM, AI-powered sales enablement tools, and digital lead management.

● Hands-on experience working with AI/ML solutions, lead filtration algorithms, chatbots, NLP models, and predictive analytics tools.

● Proficiency in SQL, Python, Power BI, Tableau, or other analytics-driven platforms is a plus.

● Exceptional problem-solving skills, analytical thinking, and stakeholder management.

Interested candidates can share your resume at parul.verma@pw.live