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539 Piramal Group Jobs
Manager - CRM
Piramal Group
posted 3 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Overview:
To provide for after sales support in terms of documentation and system entries
Key Internal Stakeholders: Projects, Sales, Finance, IT Teams
Key External Stakeholders: Customer, Vendors, Channel Partners
Responsibilities
Key responsibilities:
- Enter new booking in the system (SAP & master sheet).
- Prepare the allotment letter.
- Co-ordinate with Relationship Manager for registration, ensure that the registered agreement is filled correctly and all documents required are accurate and complete.
- Execute the sale deed agreement.
- Issue NOC for mortgage, if required by the customer.
- Issue Possession letter.
- Dispatch demand letters on a timely basis.
- Inform the Relationship Manager regarding customers outstanding dues.
- Update transaction records of payments made by the customer in SAP.
- Sending receipts for payments made and update the system.
- Reconciliation of Customer Accounts with Accounts department.
- Handling payment defaults and recovery.
- Ensure high service levels and promptness in handling customer issues & complaints.
- Coordinate with site personnel for flat hand over of the apartment.
- Coordinate for payment to Channel Partners.
- File all documents related to customers and keep track of the couriers.
Qualifications
Qualification and Experience:
- Graduate (preferably) commerce with working knowledge of excel, word and SAP-SD for data entry.
- Minimum 3 years with a Real Estate developer in Mumbai
Competencies:
- Good Interpersonal skills
- Good communication skills; written and oral
- Team player
- Ability to work in ambiguity and under pressure.
Employment Type: Full Time, Permanent
Read full job description
What people at Piramal Group are saying
What Piramal Group employees are saying about work life
based on 1.2k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Piramal Group Benefits
Submitted by Company
Free Transport Job Training Soft Skill Training Health Insurance
Submitted by Employees
View more benefits 
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