Manager - IT Business Applications Support

Please consider applying only if you are comfortable with relocating to or traveling to Kurla, Mumbai.

JOB OVERVIEW:

The Business Analyst acts as the liaison between Piramal Critical Care (PCC) system users, Software support vendors and internal PCC IT support teams. The ideal candidate will be a technical contributor and advisor to the PCC business users to proactively assist in defining strategic application development and integration to support business processes.

RELEVANT EXPERIENCE:

• Experience in the Pharmaceutical or Medical Device required
• 4-10 years of relevant experience in Data warehousing, BI, Analytics, ETL tools
• Experience dealing with large global Reporting tools like Qlik/Power BI, SQL, Microsoft Power Platform, Azure ADF, SQL, Datalake, VM, Databricks, Analytics /AWS Glue, S3, Airflow, Snowflake ETL DW platforms, understanding on secure networking
• Strong understanding of computer system validation lifecycle and working with GxP systems
• Familiarity with project management tools (e.g. JIRA, Timesheet Systems, Devops) and office tools (e.g. Word, Excel, and PowerPoint)
• Experience in managing teams, with excellent team-working skills (especially in a culturally diverse environment) and a willingness to get alongside issues, provide clear direction and drive results.
• Experience in working with stakeholders in global geographies
• Training experience to assist system users to trouble-shoot issues; ability to produce training materials and lead training sessions.
• Ability to develop and create compelling business cases to promote new technologies and outcomes to the business

Key Role & Responsibilities:

• Work with users to define user requirements, functional requirements and technical specifications and obtain business sign-off of requirements
• Lead implementation of Data Warehousing, Analytics, Qlik, ETL systems, Power-BI, Application migration
• Lead implementation for integration or connecting Datawarehouse with other applications like SAP, BI and other supply chain, Finance and Sales applications for reporting purpose
• Manage Vendor project team and resources for rollout of the above projects/systems
• Maintain partnership with business teams, senior leadership and act as IT SPOC to business
• Work with business users to review proposed design solutions and determine if solution meets business needs
• Prioritize with business and IT Steering committee the projects
• Communicate & coordinate changes in system into effected business areas for smooth transitioning & participate in the development, implementation & roll-out of system Projects
• Onboard vendors and manage external vendor teams to support the ongoing business applications
• Propose IT budgets (OPEX & CAPEX) in accordance with internal procedures, ensuring best value and quality, prepare project charters and estimate cost for projects
• Ensure customer satisfaction & build ongoing relationships with stakeholders and manage their expectations
• Develop a deep understanding of PCC’s approach to software development
• Collaborate with Corporate/Central IT teams – IT security, IT Network, AD, IT infrastructure, SAP, Validation team to implement Business specific application/systems
• Address security points regularly and keep environment secure
• Manager rollout of multiple business specific applications for Sales, Finance
• Responsible for working technical teams to ensure integration of different systems, proper data migrations, process improvisation and optimization
• Present monthly status update of Projects to IT Steering committee

Key Competencies:

• Positive attitude with excellent interpersonal and communication skills (written, verbal, presentation)
• Self-motivated individual who can excel with little supervision and the proven ability to be successful in a fast paced, dynamic environment
• Excellent presentation and communication skills
• Ability to effectively communicate business needs to the technology teams
• Strong service focus - with a proactive customer service attitude
• Ability to lead teams and work collaboratively to achieve results