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PriceLabs

Compare

4.5

based on 2 Reviews

2 PriceLabs Jobs

Product Specialist (Customer Support + Success)

PriceLabs

4.5

based on 2 Reviews

1-4 years

Kolkata, Mumbai, Panaji + 4 more

1 vacancy

Product Specialist (Customer Support + Success)

PriceLabs

posted 1mon ago

Job Role Insights

Key skills for the job

Data Science Excel Automation Testing Customer Support Hospitality Analytical Chemistry

+ 4 more

Job Description

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If youre looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually.

This is a night shift role: 6 PM to 2:30 AM IST, and any five (5) days of the week.

Key responsibilities:

Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthroughs and providing resolutions to customers queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls.
Finding ways to go above & beyond to help customers

About You: