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PHP Technical Support Executive - Ticketing System (1-2 yrs)
1-2 years
Kolkata
PHP Technical Support Executive - Ticketing System (1-2 yrs)
ProPMO Services
posted 27d ago
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Job Description
Customer facing role for first level Technical Support
Job Description :
- PHP Tech Support Executive - Kolkata - Chitpur, Barabazar Market
- 1 Year Experience in PHP (preferably vTiger), MySQL, Java Script, AJAX.
- Good in Powerpoint and Excel and should be able to create pivot tables and charts from the data set.
- Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week.
- Should have a stable WiFi at home to WFH if required.
- Open to travel client's location within Kolkata on call post shift, if required.
- 1 to 2 years PHP support experience
- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
- Working in experience in multi team environment
- Able to categories issues/tickets and reach out to needed team members quickly
- Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
- Good English and Hindi communication skills and good inter-personnel skills.
- Articulate and writing skills
Functional Areas: Other
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