Salesforce Business System Analyst (8-15 yrs)

Salesforce BSA Role :

We are seeking a highly experienced and strategic Salesforce Business Systems Analyst with over 8 years of experience to lead the analysis, design, and optimization of Salesforce solutions across key business functions. The ideal candidate will act as a bridge between stakeholders and the technical team, ensuring that the Salesforce platform supports business goals through scalable and efficient solutions.

Key Responsibilities :

- Serve as the primary liaison between business stakeholders and the Salesforce development team.

- Analyze complex business requirements, processes, and systems to recommend and implement Salesforce-based solutions.

- Drive the configuration, customization, and optimization of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.).

- Lead cross-functional projects and initiatives involving Salesforce integrations with ERP, marketing platforms, and other business systems.

- Translate business requirements into detailed user stories, functional specifications, and technical documentation.

- Collaborate with architects, developers, admins, and QA teams to ensure successful delivery of system enhancements and new features.

- Conduct gap analyses and proactively identify opportunities for process and system improvements.

- Maintain and enforce data governance, user adoption best practices, and CRM reporting standards.

- Create and maintain dashboards, reports, and analytics to support data-driven decision-making.

- Train end-users and support change management activities related to Salesforce enhancements and deployments.

Required Qualifications :

- 8+ years of hands-on experience as a Business Systems Analyst or similar role, with a strong focus on Salesforce.

- Deep understanding of Salesforce architecture, capabilities, and best practices.

- Proven experience working with Salesforce modules such as Sales Cloud, Service Cloud, and Experience Cloud.

- Experience with Salesforce integrations using APIs, middleware (e.g., MuleSoft, Dell Boomi), or other ETL tools.

- Strong knowledge of business processes in sales, marketing, customer support, and operations.

- Exceptional analytical and problem-solving skills, with the ability to translate business needs into technical solutions.

- Proficiency in writing user stories, use cases, process flows, and functional specs.

- Experience with Agile/Scrum development methodology.

- Excellent communication and stakeholder management skills.

Preferred Qualifications :

- Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Business Analyst, Platform App Builder).

- Experience with CPQ, Pardot, Tableau CRM, or Salesforce Communities.

- Familiarity with JIRA, Confluence, or similar tools.

- Experience in high-growth SaaS, Fintech, Healthcare, or B2B industries.