Duty Manager

Key Responsibilities:

1. Operational Oversight:

• Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.
• Ensure that all daily tasks and routines are completed efficiently and according to established procedures.
• Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.

2. Staff Supervision:

• Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.
• Assign duties, create work schedules, and monitor staff performance.
• Conduct training sessions and ensure that staff members adhere to company policies and procedures.

3. Customer Service:

• Lead by example in delivering exceptional customer service.
• Address customer inquiries, concerns, and issues in a prompt and courteous manner.
• Monitor customer feedback and ensure a positive cinema experience.

4. Safety and Security:

• Implement and enforce safety and security protocols, including emergency procedures.
• Conduct routine safety inspections and address any safety concerns.
• Ensure compliance with health and safety regulations.

5. Inventory Management:

• Assist in monitoring and managing inventory levels for concessions and supplies.
• Conduct regular inventory counts to minimize waste and losses.

6. Cash Handling and Reporting:

• Handle cash and maintain cash registers with accuracy.
• Prepare daily financial reports, including ticket and concession sales.
• Assist in tracking revenue and expenses to support financial goals.

7. Facility Maintenance:

• Report maintenance and repair needs promptly to the Cinema Manager.
• Ensure that seating, signage, and equipment are in good working order.
• Assist in coordinating facility improvements and upgrades.

8. Assist in Special Events and Promotions:

• Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.
• Assist in implementing strategies to attract and engage customers.

9. Guest Relations:

• Interact with customers and address their needs and feedback.
• Assist in monitoring and responding to online reviews and social media comments.