QBrainX - ServiceNow HRSD Lead - Implementation & Integration (5-8 yrs)

Job Title : ServiceNow HRSD Lead

Job Location : Remote

Experience : 5 to 8 Years

Job Type : Full-time

Start Date : Immediate / within 10 to 15 days

Job Summary :

We are seeking a highly skilled and experienced ServiceNow HRSD Lead with 5 to 8 years of strong hands-on experience in HR Service Delivery (HRSD) module implementation. The ideal candidate should have been involved in end-to-end HRSD project lifecycles, including requirements gathering, design, development, testing, deployment, and post-deployment support. Strong proficiency in ServiceNow scripting and integrations is a must.

Key Responsibilities :

- Lead the design, configuration, and implementation of ServiceNow HRSD solutions from scratch.

- Collaborate with HR stakeholders to gather business requirements and translate them into technical solutions on the ServiceNow platform.

- Customize and configure HRSD modules including Case Management, Employee Service Center, Knowledge Management, Lifecycle Events, and other HR-specific workflows.

- Develop and maintain custom scripts (Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes) for various HRSD functionalities.

- Integrate ServiceNow HRSD with third-party systems (e.g., Workday, SAP, SuccessFactors) using IntegrationHub, REST/SOAP APIs.

- Guide and mentor junior team members on HRSD implementation and best practices.

- Troubleshoot issues, perform root cause analysis, and provide effective solutions.

- Create and maintain comprehensive documentation for configurations, customizations, and integration flows.

- Work closely with QA and UAT teams to ensure high-quality deliverables.

- Stay updated with the latest ServiceNow releases and new HRSD features and enhancements.

Required Skills and Experience :

- 5 to 8 years of hands-on experience in ServiceNow, with at least 3+ years specifically in HRSD implementations.

- Proven experience implementing HRSD from scratch (greenfield projects).

- Strong proficiency in ServiceNow scripting : Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.

- Hands-on experience in ServiceNow integrations using REST, SOAP, and IntegrationHub.

- Deep understanding of HR processes and how they map to ServiceNow HRSD functionality.

- Familiarity with ServiceNow best practices, development standards, and Agile methodologies.

- ServiceNow HRSD certification is highly desirable.

- Strong problem-solving and communication skills.

- Ability to work independently in a remote environment with minimal supervision.