QBrainX - ServiceNow HRSD Developer/Lead/Architect (5-8 yrs)

Job Title: ServiceNow HRSD Developer / Lead / Architect

Experience Level: 5 to 8 Years

Job Location: Gurugram OR Chennai

Job Type: Full-Time / Permanent

Job Summary:

We are looking for a passionate and experienced ServiceNow HRSD Developer / Lead / Architect to join our team. You will be responsible for designing, implementing, and enhancing ServiceNow Human Resources Service Delivery (HRSD) solutions that streamline and elevate the employee experience. This role demands deep technical expertise, a strong grasp of HR processes, and the ability to integrate ServiceNow with enterprise systems to deliver efficient, scalable HR solutions.

Key Responsibilities:

- Lead the design, configuration, and implementation of ServiceNow HRSD modules including Case and Knowledge Management, Employee Center, Lifecycle Events, and HR Services.

- Customize and configure HR workflows, forms, catalog items, and portal experiences.

- Develop and maintain integrations between ServiceNow and third-party HR platforms (e.g., Workday, SAP SuccessFactors).

- Collaborate with HR and IT stakeholders to gather requirements and translate them into functional solutions on the ServiceNow platform.

- Apply best practices in ServiceNow development and adhere to security and compliance requirements.

- Design and implement employee journey automation through lifecycle event orchestration.

- Ensure user-friendly and accessible portal experiences for employees and HR agents.

- Create detailed documentation of configurations, customizations, and architectural decisions.

- Provide technical leadership, mentoring junior developers and supporting project delivery from design to deployment.

Required Skills and Qualifications:

- Bachelors degree in Computer Science, IT, or a related field.

- 58 years of experience working on the ServiceNow platform, with a minimum of 3+ years in HRSD module development and implementation.

- Strong knowledge of ServiceNow HRSD capabilities including Case Management, Knowledge Management, Lifecycle Events, and Employee Center/Portal.

- Proficient in ServiceNow scripting (JavaScript, Glide, Server/Client Scripts, Flow Designer).

- Experience in integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors, etc.

- Familiarity with data protection, access control, and HR compliance requirements.

- Strong problem-solving skills and the ability to work independently or lead a team.