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QBrainX - ServiceNow ITSM Architect (8-12 yrs)
QBrainX
posted 3+ weeks ago
Flexible timing
Key skills for the job
ServiceNow ITSM Architect (Remote India)
Experience level : 8+ Years
Job Location : Remote (India)
Join Time : Immediate or within 15 to 20 days preferred
We are seeking a highly experienced ServiceNow ITSM Architect with a strong background in architecture design, ServiceNow scripting, and integration. This is a remote opportunity for professionals who can lead ITSM platform strategy, design scalable solutions, and ensure seamless integration across enterprise systems.
Key Responsibilities :
- Lead the architecture design and technical strategy for ITSM implementations, primarily on the ServiceNow platform
- Collaborate with business stakeholders and technical teams to define scalable and maintainable solutions
- Provide technical leadership across ServiceNow modules, including Incident, Problem, Change, CMDB, and Request Management
- Develop and review technical design documents, architecture diagrams, and data models
- Create and maintain custom scripts, workflows, business rules, and UI actions using JavaScript/GlideScript
- Design and implement integrations with external systems using REST/SOAP APIs, MID Server, and IntegrationHub
- Ensure adherence to best practices in performance, security, and ServiceNow architecture standards
- Provide mentorship to developers and participate in code reviews.
Key Requirements :
- 8+ years of experience in ITSM, with at least 5 years focused on ServiceNow architecture
- Proven expertise in architecting and implementing large-scale ITSM solutions
- Strong scripting skills (JavaScript, GlideScript) and hands-on experience with ServiceNow Studio
- Experience with ServiceNow integrations (REST, SOAP, JDBC, etc.)
- Solid understanding of data modeling, CMDB structure, and service relationships
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are a plus
- Excellent communication and documentation skills
Functional Areas: Other
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