QBrainX - ServiceNow ITSM Architect (8-12 yrs)

ServiceNow ITSM Architect (Remote India)

Experience level : 8+ Years

Job Location : Remote (India)

Join Time : Immediate or within 15 to 20 days preferred

We are seeking a highly experienced ServiceNow ITSM Architect with a strong background in architecture design, ServiceNow scripting, and integration. This is a remote opportunity for professionals who can lead ITSM platform strategy, design scalable solutions, and ensure seamless integration across enterprise systems.

Key Responsibilities :

- Lead the architecture design and technical strategy for ITSM implementations, primarily on the ServiceNow platform

- Collaborate with business stakeholders and technical teams to define scalable and maintainable solutions

- Provide technical leadership across ServiceNow modules, including Incident, Problem, Change, CMDB, and Request Management

- Develop and review technical design documents, architecture diagrams, and data models

- Create and maintain custom scripts, workflows, business rules, and UI actions using JavaScript/GlideScript

- Design and implement integrations with external systems using REST/SOAP APIs, MID Server, and IntegrationHub

- Ensure adherence to best practices in performance, security, and ServiceNow architecture standards

- Provide mentorship to developers and participate in code reviews.

Key Requirements :

- 8+ years of experience in ITSM, with at least 5 years focused on ServiceNow architecture

- Proven expertise in architecting and implementing large-scale ITSM solutions

- Strong scripting skills (JavaScript, GlideScript) and hands-on experience with ServiceNow Studio

- Experience with ServiceNow integrations (REST, SOAP, JDBC, etc.)

- Solid understanding of data modeling, CMDB structure, and service relationships

- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are a plus

- Excellent communication and documentation skills