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QBrainX - ServiceNow ITOM Developer - CMDB (5-8 yrs)
QBrainX
posted 3+ weeks ago
Flexible timing
Key skills for the job
Job Title : ServiceNow ITOM Developer CMDB Specialist
Experience Level : 5+ Years
Location : Remote
Job Type : Full-Time
Job Overview :
- Build and maintain CMDB data models, CI classes, discovery patterns, and CI lifecycle processes.
- Integrate data from various sources into the CMDB using MID Servers, Discovery, and third-party integrations.
- Develop and maintain scripts (JavaScript, Glide) and business rules to automate and enhance CMDB functionalities.
- Ensure data integrity, governance, and alignment with ITIL best practices.
- Work closely with stakeholders to define configuration item (CI) requirements and maintain accurate dependency mappings.
- Troubleshoot CMDB and integration issues, and lead root cause analysis for configuration-related incidents.
- Develop custom reports, dashboards, and documentation related to CMDB and ITOM modules.
Required Skills & Experience :
- 3+ years working directly with ServiceNow CMDB and ITOM modules.
- Proficient in JavaScript, Glide scripting, and ServiceNow APIs.
- Experience with MID Server deployments, Discovery, CI Class Models, and integrations with tools like SCCM, AWS, Azure, etc.
- Strong understanding of ITIL practices, especially configuration and asset management.
- Familiarity with data normalization, reconciliation, and data governance policies.
- Proven ability to work independently in a remote setting and deliver scalable solutions.
Functional Areas: Software/Testing/Networking
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