The Quarry - Client Relationship Manager (4-8 yrs)

Job Description: Client Relationship Manager

Location: Mumbai

Who are we?

- The Quarry is a luxury natural stone brand. In just ten years, the brand is celebrated for revolutionizing the marble industry in India.

- And recognized as the brand to be associated with by the world's best marble quarries across continents.

- The Quarry is the first-of-its-kind indigenous luxury brand with 281 of India's Fortune 500 families as clients currently.

- We are a lean team of high-performing go-getters who take ownership of their roles in the organization.

- Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to the conversations. Most importantly, we love solving problems.

- If you think you're cut out from a similar cloth, we'd encourage you to apply to this role.

What would you be required to do?

- Attending to all client phone call enquiries received from newspaper inserts, references, newspaper ads or marketing activities.

- Validation of client information as per our criteria and recording of the same in internal databases

- Fix appointment of the clients for the experience center visits. Meet and greet them once they visit.

- Be the intermediary between them and Sales team for initial requirements.

- Post the initial conversation the CRM would schedule and coordinate the meetings with the client.

- Give a tour of the experience center if needed.

- The CRM shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.

- The CRM shall keep a record and maintain the data of all the meetings and visits in a diligent manner.

What skills we are looking for?

- Preferably Masters'/ bachelor's degree or 2-3 years' experience in client relations

- Proven record in handling HNI clients in luxury sector for 2-3 years

- Excellent communication and interpersonal skills

- Proficiency in Microsoft Office

- Passion and dedication towards client servicing

- Must be a good listener and pay attention to detail.

Skills needed

- Prior experience in dealing with HNI clients.

- Excellent proficiency in verbal and written communication.

- Basic know-how of any ERP system