Senior Consultant - Process Excellence (10-18 yrs)

Overview: You will be working as a part of Process Excellence team which drives process improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. The team typically works on Six Sigma and Lean projects.

Job Summary:

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

- Lead and Implement business process management system

- Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up

- Implementing Business Process Management Systems (BPMS) for newly Transitioned processes

Identify improvement opportunities as per Six Sigma /LEAN framework and work with teams to drive till closure generating benefits

Identify RPA opportunities through process assessment, align as per RPA framework and 'Project manage' Automation.

Prepare and present analysis or specific trends on key critical metrics for the program aligned to Understand Ops related metrics and report them in overall ACM dashboard

Required:

Certified Black / Green Belt - Process Improvement Techniques/Certification (Lean, Six Sigma)

Experience : min 10+ yrs in Process Excellence and Quality role in an MNC setup.

Prior experience in implementing Business Process Management Systems (BPMS) for newly Transitioned processes

Desired skills and competencies-

o Automation deployment

o Project Management

o You will need to have an innovative and transformation mindset to identify improvement opportunities to optimize processes, decrease costs and increase efficiency

o You should have latitude in decision-making and determination of objectives and approaches to critical assignments

o Experience documenting Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business

o Driving excellence and Fostering partnerships with clients

o Leading transformation