Chief Operating Officer (15-22 yrs)

- Design and implement business operations to support scalable, efficient, and high-quality delivery of jewellery products to B2B clients.

- Oversee jewellery production processes to ensure timely delivery, quality control, and cost-effectiveness.

- Manage vendor partnerships, outsourcing units, and in-house manufacturing teams.

- Optimize the sourcing of raw materials (precious metals, gemstones, packaging).

- Build strong supplier networks with a focus on sustainability, ethical sourcing, and reliability.

- Work closely with the sales team to ensure smooth onboarding, order processing, and delivery for wholesale clients.

- Ensure client satisfaction by meeting product specifications, timelines, and service level agreements (SLAs).

- Manage domestic and international logistics, including customs, documentation, and freight optimization.

- Implement ERP systems, manufacturing software, and automation tools to streamline operations and improve data visibility.

- Continuously identify inefficiencies and lead operational improvement projects.

- Ensure adherence to regulatory standards related to exports, trade, hallmarking, ethical sourcing, and workplace safety.

- Mitigate risks in production, logistics, and supply chain through proactive planning and systems.

- Lead and mentor cross-functional operational teams across production, QC, logistics, and procurement.

- Build a culture of accountability, efficiency, and continuous improvement