Customer Care Role (1-4 yrs)

Job Description: Customer Care Executive

WE ARE HIRING!!

Process: Voice and Chat (Blended)

Job Type: Full-Time

Job Overview:

We are looking for dedicated and enthusiastic customer care executives to join our Mark and Spencer Voice and Chat (Blended) process. This role involves handling customer queries and providing excellent service through both voice and chat interactions. The ideal candidate will possess excellent communication skills and a passion for customer service.

Key Responsibilities:

- Handle customer inquiries and complaints via voice and chat channels.

- Provide accurate, valid, and complete information by using the right methods/tools.

- Manage large amounts of incoming calls and chats.

- Identify and assess customers' needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Meet personal/customer service team sales targets and call handling quotas.

- Follow communication procedures, guidelines, and policies.

- Go the extra mile to engage customers.

Education: Undergraduate/Graduate

Experience: Minimum 6 months of customer service experience.

Skills: Excellent communication skills.

Compensation:

Salary: - 15,000 - 20,000 CTC

Work Schedule:

Office Timings: 8 AM-8 PM Window (9-hour shifts)

Work Days: 6 days a week with 1 rotational off

Interview Process:

Type: Walk-In Interview

Interviewers: HR, Operations, Client

Why Join Us:

- Opportunity to work with a renowned brand.

- Competitive salary.

- Dynamic and supportive work environment.

- Professional growth and development opportunities.

If you are a motivated individual with a passion for customer service and excellent communication skills, we encourage you to apply. Walk in for an interview at the above address and take the next step towards a rewarding career with us.