City Lead Operations

Responsibilities and Ownership:(Things that the role cannot miss)

• Operational Management: Oversee and manage day-to-day operations of Rentomojo in Mumbai,

ensuring smooth functioning across warehouses, logistics, and service delivery.

• Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of

collaboration, innovation, and continuous improvement.

• Customer Experience: Ensure top-notch customer experiences by maintaining service quality,

resolving escalations, and addressing customer feedback promptly.

• Inventory Management: Manage inventory levels, stock movement, and timely replenishment

to meet customer demands effectively.

• Process Improvement: Identify operational bottlenecks and implement process improvements

for greater efficiency and cost-effectiveness.

• Vendor and Partner Management: Collaborate with vendors, logistics partners, and other

stakeholders to strengthen business relationships and optimize service delivery.

• Quality Control: Enforce quality standards and conduct regular inspections to ensure that our

products and services meet Rentomojo's high-quality benchmarks.

• Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working

environment for the team and customers.

• Data Analysis: Analyze operational data and metrics to make data-driven decisions, set

performance targets, and drive improvements.
PREFERRED QUALIFICATIONS:

• Experience: Minimum 4-6 years of experience in operations management, logistics, or related

fields, preferably in e-commerce or rental businesses.

• Leadership Skills: Proven experience in leading and motivating teams to achieve common

goals.

• Customer-Centric: Passionate about delivering outstanding customer experiences and

exceeding expectations.

• Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage

data for decision-making.

• Result-Oriented: Driven to achieve targets and meet operational objectives.
• Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities.
• Communication: Excellent verbal and written communication skills in English and the local

language. Role & responsibilities

Preferred candidate profile