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315 Sampoorna Consultants Jobs
Incident Management Professional E Level Gurgaon
5-15 years
Gurgaon / Gurugram
1 vacancy
Incident Management Professional E Level Gurgaon
Sampoorna Consultants
posted 3 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Their principal activities include:
- Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services
They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age, helping people create, collaborate and communicate better than ever before.
Specialties: Telephony, Networking, Cloud Services, Unified Communications
Manage and resolve incidents efficiently to minimize impact on business operations.
Monitor and manage Network Operations Centre (NOC) activities.
Implement and maintain routing and switching protocols.
Ensure adherence to ITIL processes and best practices.
Conduct Root Cause Analysis (RCA) for incidents and develop Standard Operating Procedures (SOPs).
Collaborate with cross-functional teams to ensure timely resolution of incidents.
Maintain accurate documentation of incidents and resolutions.
Required Skills:
Proven experience in Incident Management.
Strong knowledge of NOC operations.
Expertise in routing and switching.
Solid understanding of network infrastructure.
Familiarity with ITIL processes.
Ability to perform Root Cause Analysis (RCA).
Experience in developing and maintaining Standard Operating Procedures (SOPs).
Employment Type: Full Time, Permanent
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Sampoorna Consultants Benefits
Soft Skill Training 
Work From Home 
Education Assistance 
Job Training 
Free Transport 
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