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Business Processes Consulting Supervisor - SAP Concur

7-10 years

Bangalore / Bengaluru

Business Processes Consulting Supervisor - SAP Concur

SAP

posted 1mon ago

Job Role Insights

5 Days Working·Flexible timing·Day Shift

Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Team Lead, Delivery Services SAP Concur

The Implementation Team Lead will be a supervisory role tasked to effectively lead Implementation Coaches in the Standard/Professional Expense Platform along with Extended Services. Ensures completion of implementation goals within aggressive timeframes while consistently delivering exceptional quality and client satisfaction. They will serve as an internal role model through leadership, mentoring, professionalism, active communications and consistency in delivering outstanding results; by proactively monitoring team performance regarding product, process, and consulting skills. Participating in cross-functional meetings to represent Implementation, providing input on product/processes, and implement projects as assigned.

This position will be based out of Concurs Bangalore office and requires working hours & days aligned to support North American clients that are based on the Standard/Professional Platform


What you will do:
Leads with Integrity and Trust while adhering to SAP Concurs ethics and Core Values
Inspires their teams to perform well by positive motivation & empowerment while being warm,
pleasant and gracious
Assist team in managing multiple, simultaneous implementations, ensuring timelines are met and
issues are addressed while adhering to Concurs Standard Operating Procedures (SOPs)
Communicate client status to Implementation Services Manager, consistently as appropriate
Escalate issues by collaborating with designated team contacts and/or cross-functional teams in a
timely manner to ensure implementation issues are addressed early
Quickly ramp-up on new releases and product functionality to ensure successful implementation of
these features for clients
Be the primary implementation process and methodology resource for cross functional efforts
Sample project calls with customer:-
Configuration call: review timelines and key milestones, provide consultation on set up of
Expense service via the Setup Wizard, provide access to Deployment Toolkit, facilitate processing
of appropriate system setup forms and address questions
Workflow call: review submission, approval and accounting processes and Processor and
Payment Manager tools
Administrative call: review Company Card Admin & Concur Reporting tools, provide Reporting &
Support registration assistance


In order to accomplish this you will need to:
Be action oriented and full of energy for things seen as challenging, thereby fostering strong
morale & spirit in team
Sets well-defined goals with clear directions, at the same time making work a win-win scenario for
company & employees
Has a sense about managing the creative process of others and can facilitate effective
brainstorming
Provide guidance to train, mentor, and develop Implementation Consultants
Proactively monitor team performance regarding product, process, consulting skills and progress of
ICs
Drive the team to meet or exceed expectations on all metrics including Net Promoter Scores
Perform performance reviews, feedbacks to drive best practices & consultative approach to yield
best customer experience
Assist management with managing the business towards departmental goals
Manage project team workload and the project assignment process
Collaborate & assist team on escalations for cross-functional issues & process break downs: STS,
R&D, Extended Services, etc.
Anticipate business needs and take the initiative to put together working teams as needed to
maintain training documentation, process documents, case escalations, new feature requests, and
consulting workshops to improve team skills
Manage bottom quartile performers in accordance to the Company Policies and Procedures
Actively attends and participates in all team, department and company activities


What do you need to bring?
Excellent communication skills with ability to interact, understand & consult with clients
Ability to comfortably strike a conversation with clients on phone, build rapport, handle / diffuse
escalations
Exceptional written, verbal communication and presentation skills
Excellent organization, planning and project management skills
Familiarity with financial, HR and payroll systems, accounting industry background a plus
Demonstrated ability to learn new concepts quickly
Strong knowledge of software & technology, specifically around web technology, financial system
integration & Excel a strong plus
Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and develop
creative solutions
Ability to be self-directed and work independently, strong computer skills, general technical
aptitude
Ability to multi-task and prioritize workload, Self-directed & work independently
Three or four-year degree, preferably in accounting or information systems / financial background
Overall experience around 7-10 years with minimum 3-4 years in managing project based teams
Experience on Concur products preferred
Is armed with techniques for motivation, development and performance management
Previous experience in a role managing projects & interacting with clients on implementations /
project management
Proven ability to foster internal/external relationships, overcome objections and motivate clients
Strong problem-solving, communication and client management skills
Proven ability to comfortably discuss accounting and financial concepts with clients, including
executives


Critical Performance Competencies:
Motivating Others / Action Oriented / Developing Direct Reports and Others
Building Effective Teams / Innovation Management / Organizing / Decision Quality
Timely Decision Making / Conflict Management / Confronting Direct Reports


Employment Type: Full Time, Permanent

Functional Areas: Software/Testing/Networking

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Consultant salary at SAP

reported by 207 employees with 3-12 years exp.

Average annual salary

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₹10 L/yr - ₹32.4 L/yr
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What SAP employees are saying about work life

based on 1.4k employees
89%
90%
73%
90%
Flexible timing
Monday to Friday
No travel
Day Shift
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