QBrainX - ServiceNow Developer - Virtual Agent & ITSM (3-8 yrs)

Job Title : ServiceNow Developer Virtual Agent & ITSM

Experience : 3 to 8 Years

Location : Remote

Employment Type : Full-Time

Job Summary :

We are seeking a skilled and experienced ServiceNow Developer with strong expertise in Virtual Agent and ITSM modules. The ideal candidate should have hands-on experience in designing, developing, and implementing solutions using ServiceNow's Virtual Agent, scripting, and integrations. This is a fully remote role, offering the opportunity to work with a dynamic and innovative team on enterprise-scale ServiceNow implementations.

Key Responsibilities :

- Design, develop, and deploy Virtual Agent experiences using ServiceNow Virtual Agent Designer.

- Work on full lifecycle implementation of ServiceNow Virtual Agent projects, including requirement gathering, design, development, testing, and deployment.

- Customize and configure ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.) in ServiceNow.

- Develop client scripts, business rules, UI policies, UI actions, script includes, and other scripting elements.

- Implement integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and IntegrationHub.

- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

- Troubleshoot and resolve issues related to workflows, scripts, and integration components.

- Follow best practices for coding, testing, and maintaining documentation.

- Stay current with new features and best practices in ServiceNow releases.

Required Skills and Experience :

- 3 to 8 years of hands-on experience in ServiceNow development.

- Proven experience in creating and implementing Virtual Agent projects.

- Strong expertise in ServiceNow ITSM modules and best practices.

- Solid experience in ServiceNow scripting Client Scripts, Server-side scripts, Business Rules, etc.

- Experience in ServiceNow integrations using REST/SOAP, and IntegrationHub.

- Familiarity with Agile methodologies and working in a fast-paced development environment.

- ServiceNow certifications such as CSA (Certified System Administrator) or CIS (Certified Implementation Specialist) are a plus.