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4.0

based on 1.3k Reviews

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204 SGS Jobs

Operations Manager - Inspections

8-10 years

Gurgaon / Gurugram

1 vacancy

Operations Manager - Inspections

SGS

posted 1y ago

Job Role Insights

6 Days Working·Flexible timing·Day Shift

Job Description

Assist SBU Head in preparing financial budgets and budgets for manpower, capital and operations expenditure.
Ensure inspection operations are further enhanced as per SGS policy and client requirements.
Monitor scheduling of inspections and ensure execution is done as per client s SOP with available resources.
Maintain high LC by continuously monitoring expense against revenue.
Maintain daily activities of staff and other resources to optimize expenses and profitability.
Assist in developing existing and new business through regular client contacts and satisfaction.
Monitor performance and investigate any problems/complaints with a view to improvement of operations to zero defect as the ultimate goal.
Act as interface between client and execution team. Work closely with SGS overseas offices.
Communicate and coordinate with clients and handle their claims and complaints.
Maintain quality level in department and ensure key performance indicators are strictly followed.
Maintain standards and technical capabilities to meet and satisfy demands set by the clients and / or any statutory authorities.
Approve certificates, reports and invoices, as required within specified timeframe.
Co-ordinate with customer for analysis of complaints, prepare investigation reports and follow up of short term and long-term corrective action.
Draft, negotiate and secure contracts for local and international clients
Manage pre and post contract commercial issues, including credit and collection
Manage operations to ensure adequate efficiency, productivity and the best quality of execution
Ensure timely and accurate reporting to customers
Responsible for handling the complaints in coordination with the location Manager and Quality Manager.
Collect data on training needs; identify suitable programs, coordinating with technical auditors for nominating candidates from the team.
Lead, coach and develop branch inspection team.
Apply discipline and grievance procedure according to the company s policies and guidelines.
Managerial review of quality documents, files, invoices, capability matrix and job execution matrix.
Undertake other assignments as identified by the NQM towards ensuring delivery of inspections services according to quality procedures and/or compliant with accreditation requirements.



Qualifications
  • Essential : Degree in Textiles / Apparels.
  • Desirable : Experienced in Production & Quality control
  • Specialization : Experience in Operations majorly with added experience in Business development with Good communication skills


Additional Information
  • Minimum Years: 8 years Maximum Years: 10 years
  • Industry/ Sector : Garment / Textiles
  • Scope of job /Activities handled : Operations majorly with some knowhow on Business Development

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

People are getting interviews at SGS through

(based on 55 SGS interviews)
Job Portal
Walkin
Referral
Company Website
Campus Placement
Recruitment Consultant
31%
16%
13%
7%
2%
2%
29% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

Operations Manager Interview Questions and Tips

Prepare for Operations Manager jobs with interviews advice from real interviews

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What people at SGS are saying

4.0
Rating based on 4 Operations Manager reviews

Likes

Employee driven, respect and safety for ladies, consciousness for environment, health & safety, technology savvy

Dislikes

There cannot be dislikes about any organisation. Like any other organisation, there could be challenging situations, differences of opinion, client's difficulties to be taken as opportunities. Salaries need to be more reasonable as per talent and delivery. SGS is a highly professionally managed organisation

Read 4 reviews

Operations Manager salary at SGS

reported by 10 employees with 8-23 years exp.

Average annual salary

13.6 Lakhs
₹7 L/yr - ₹18 L/yr
27% more than the average Operations Manager Salary in India
View more details

What SGS employees are saying about work life

based on 1.3k employees
56%
48%
37%
96%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

SGS Benefits

Health Insurance
Job Training
Free Transport
Soft Skill Training
Cafeteria
Free Food +6 more
View more benefits

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