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50 Shopclues Jobs
Supervisor Customer Support
Shopclues
posted 2 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
ShopClues hiring for Supervisor/Lead Customer Care Professionals
1. Good Communication Skills and listening Skills.
2. Managing a team of Customer Support professional
3. Managing End to End Customer, Technical Support SLAs, with Reporting.
4. Presentations, Monthly and Quarterly project assessments. Track targets and optimize channels for maximum output.
5. Interface between customer and Design Support and/or Engineering.
6. Establishing and managing multiple Support Channels from Inbound/Outbound, Chat, Emails, and Forums& Other Online Channels.
7. Monitoring of the production infrastructure and escalation to the system operations team in case of any problems.
8. Responsible for Identifying & Implementing Tools & Best practices for End to End 24*7 CustomerSupport.
9. Managing E-commerce operations related to Phishing, Spamming, Spoofing issues including risk, compliance, billing, chargeback, fraud investigation, etc.
Availability outside normal hours.
Employment Type: Full Time, Permanent
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What people at Shopclues are saying
What Shopclues employees are saying about work life
based on 199 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Shopclues Benefits
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