Ecommerce Operations Manager (7-15 yrs)

About the Role

Were looking for a dynamic and strategic E-Commerce Operations Manager to lead and grow our online business across both marketplace platforms and direct-to-consumer (D2C) channels. This is a high-impact role that blends strategy, operations, digital marketing, and cross-functional collaboration to drive sales, enhance customer experience, and unlock new revenue opportunities.

Key Responsibilities :

Sales & Growth Strategy

- Develop and execute annual business plans for e-commerce sales across marketplaces and D2C platforms.

- Identify new growth avenues and innovative business models in the online space.

- Drive YoY revenue growth with a customer-centric mindset.

Marketplace & Partner Management

- Build and manage strong relationships with key online partners (Amazon, Nykaa, Flipkart, etc.).

- Negotiate trade terms, handle escalations, and drive joint growth initiatives.

- Align product assortment and promotional plans with partner strategies.

E-Commerce Marketing

- Collaborate with internal marketing teams to launch digital-first campaigns tailored for each channel.

- Approve and track ROI of promotions, discounts, and customer acquisition initiatives.

Operations & Fulfillment

- Oversee listing, stock planning, order management, and seamless partner coordination.

- Optimize processes for better speed, accuracy, and customer satisfaction.

Compliance & Governance

- Ensure alignment with all legal, commercial, and policy regulations governing e-commerce.

- Conduct periodic audits and implement checks for process and partner compliance.

People & Team Leadership

- Lead with empathy and a growth mindset to inspire high-performing cross-functional teams.

- Foster a culture of innovation, inclusion, and performance.

What You Bring :

- Proven track record in managing e-commerce operations or category/business management roles.

- Strong negotiation, analytical, and digital acumen.

- Passion for customer experience, technology, and online business growth.

- Experience working with both marketplace platforms and D2C websites is a plus.