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Manager - Customer Support - BPO (5-10 yrs)
Skyleaf Consultants
posted 3 weeks ago
Job Description
What You'll Do:
- Solve Serious Complaints: Investigate big customer issues and work with other teams to fix them.
- Follow Rules: Make sure complaints are handled legally and fairly.
- Talk to Customers: Keep them updated on how their complaints are being resolved.
- Improve Processes: Find patterns in complaints and suggest ways to prevent future problems.
- Keep Records: Document everything for quality checks.
- Report to Management: Share updates on complaints and suggest improvements.
- Train & Lead: Guide junior staff on how to handle complaints better.
- Handle Escalations: Be the go-to person for the toughest customer issues.
Skills Needed:
- Experience managing a customer support/call center team in e-commerce.
- Good with data, Microsoft Office, and CRM tools (like Salesforce).
- Strong communication (written and verbal).
- Ability to make quick decisions and improve processes.
- Tech-savvy (knows tools like video calls, auto-calling).
- Results-driven with a focus on customer satisfaction.
Functional Areas: Other
Read full job description
What people at Skyleaf Consultants are saying
What Skyleaf Consultants employees are saying about work life
based on 38 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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Skyleaf Consultants New Delhi Office Location
New Delhi Office
Basement, E-28, Lower Floor, Bolck B-1, Mohan Cooperative Industrial Estate, East of Kailash, New Delhi, Delhi 110065, India
New Delhi
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