Steward, IPD Steward, F&B Associate

Role Description:

Responsible for delivery of services with the satisfaction of customer and client

Key Responsibilities

- To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc.)

- Attend briefing before start of shift and debriefing at the end of shift

- Check the menu and note special instructions from the supervisor at the beginning of the day

- To do all mis end place’ correctly before the service time to ensure agreed standards of service

- Provide food and beverage services in a proper manner

- Speak in a empathetic tone and communicate all information to his supervisor

- Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site

- Maintain a clean and neat work environment

- Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards)

- Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down

- Any other duty as instructed by his immediate Supervisor/Manager from time to time

Key Competencies:

- Previous food handling experience in a corporate environment

- Excellent grooming and personal presentation

- Good communicator, friendly and receptive to client’s needs

- Customer service orientation

- Punctuality and accurate time keeping

- Ability to work unsupervised and show initiative

- Ability to work as part of a team