i
Sopra Steria
77 Sopra Steria Jobs
3-4 years
Noida
Sopra Steria - Specialist Assistant Manager/Specialist - Operations (3-4 yrs)
Sopra Steria
posted 1mon ago
Specialist Assistant Manager/Specialist
About Sopra Steria:
- Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits.
- It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach.
- Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all.
- With 50,000 employees in nearly 30 countries, the Group generated revenue of - 5. 1 billion in 2022.
Job Description :
The world is how we shape it. Below is the expectation from the TL role:
- Overall experience +6yrs (preferred)
- Hands on TL exp (on paper) - 3 to 4 yrs (as suggested, happy to look into SME experience as well subject it is on paper)
- Role - 70% hands-on and 30% management activities (this is subject to vary depending on business dynamics)
Competencies (Soft & Technical skills):
- Good Comms (written and verbal)
- MS office knowledge (especially excel)
- Proactive thinking
- Highly flexible
- Performance & KPI management - Succession Plans, PIPs etc
- Fast Paced Hands-on recruitment (key)
-Well versed with UK geography (preferred) however we are flexible with other geographies (US) etc
- Hands-on - Individual
- Minimum 14 subs a week to onshore resource manager of which 10+ subs to end client
- Minimum GP of - 3K+ per month
- Above is subject to change given business ask
- Management activities - Team
- Daily and weekly MI reporting on team performance
- Daily / Weekly meetings with team & onshore resource managers (multiple stakeholders)
- Performance management of c12 FTE's (Team size).
- Driving minimum 20 subs per week per person to onshore resource manager of which 14+ to end client.
- Ensuring minimum 120 calls with talk time of 2+ hours per person
- Monthly 1-1s (documented)
- Ensuring recruitment process is thoroughly followed by the team (conduct process wellness checks)
- Work in conjunction with offshore SDM to exceed expectations of onshore team (client)
Good to Know:
- Dual reporting SDM (offshore) & Resource Manager (onshore)
- Staff augmentation, control is majorly with onshore(client) however driving Sopra Steria values & initiatives is equally important
Qualifications - Leadership Pipeline in discussion with Brand
Additional Information:
- At our organization, we are committed to fighting against all forms of discrimination.
- We foster a work environment that is inclusive and respectful of all differences.
- All of our positions are open to people with disabilities
Functional Areas: Customer Service & Operations
Read full job descriptionPrepare for Assistant Manager Specialist roles with real interview advice
3-4 Yrs
Noida
BPO Operations
6-10 Yrs
Bangalore / Bengaluru
kubernetes, continuous integration, nexus +25 more
8-12 Yrs
Chennai, Delhi/Ncr, Noida
S4hana, Production Planning, Green Field Projects +2 more
5-10 Yrs
₹ 15 - 30L/yr
Bangalore / Bengaluru, Noida
Servicenow, ITSM, Servicenow Development
10-14 Yrs
Chennai, Pune, Noida
Cloud Ppm, Oracle Project Accounting, Oracle PPM +6 more
10-15 Yrs
Noida
continuous integration, analytical, ci/cd +22 more
3-5 Yrs
Noida
mq series, application design, unit testing +19 more
6-10 Yrs
Noida
sap accounting, accounts receivable, accounts payable +14 more
6-10 Yrs
Noida
connectors, ruleflows, performance tuning +18 more
6-10 Yrs
Noida
websphere, continuous integration, cd +18 more