SRINAV - ServiceNow Technical Lead - ITSM/ITOM/HRSD Modules (7-9 yrs)

About the Role :

We are seeking a highly experienced and passionate ServiceNow Technical Lead to join our growing team. This is a full-time, permanent, remote position for an immediate joiner. The ideal candidate will be a technical authority on the ServiceNow platform, responsible for leading the design, development, and implementation of robust and scalable ServiceNow solutions. You will play a crucial role in shaping our technical strategies, mentoring team members, and ensuring the successful delivery of projects for our diverse client base.

Key Responsibilities :

Technical Leadership & Architecture :

- Serve as the primary technical lead for ServiceNow projects, guiding the architectural design and technical implementation of solutions.

- Translate complex business requirements into clear, concise, and well-architected technical designs on the ServiceNow platform.

- Ensure solutions adhere to ServiceNow best practices, architectural standards, and security guidelines.

ServiceNow Development & Configuration :

- Lead the development, configuration, and customization of ServiceNow modules, including ITSM, ITOM, CSM, HRSD, etc., based on project requirements.

- Develop complex workflows, scripts (client scripts, business rules, script includes), UI policies, UI actions, and custom applications.

- Oversee and perform data model design, form layouts, and portal configuration.

Integration Expertise :

- Design, develop, and implement integrations between ServiceNow and other enterprise systems (e.g., SAP, Salesforce, external APIs) using various integration methods (e.g., REST, SOAP, JDBC, MID Server).

- Provide technical guidance on integration strategies, data mapping, and error handling.

CMDB & ITOM Focus (Basics) :

- Possess a foundational understanding of CMDB principles, CI relationships, and IT Asset Management (ITAM).

- Guide the implementation and maintenance of CMDB health and data accuracy to support ITSM processes.

Team Leadership & Mentorship :

- Provide technical guidance, mentorship, and code reviews to junior and mid-level ServiceNow developers.

- Foster a culture of technical excellence, continuous learning, and innovation within the team.

- Assist Project Managers with technical estimations, resource planning, and risk mitigation.

Problem Solving & Optimization :

- Diagnose and resolve complex technical issues, performance bottlenecks, and defects within the ServiceNow platform.

- Identify opportunities for platform optimization, automation, and efficiency improvements.

Documentation & Best Practices :

- Create and maintain comprehensive technical documentation, including design specifications, development standards, and deployment guides.

- Ensure adherence to coding standards and promote the adoption of ServiceNow best practices.

Stakeholder Collaboration :

- Collaborate effectively with Business Analysts, Project Managers, Solution Architects, and client stakeholders to understand requirements and deliver high-quality solutions.

Required Skills & Experience :

Total Experience : 7+ years of total experience in IT, with a strong focus on the ServiceNow platform.

ServiceNow Expertise : In-depth knowledge and hands-on experience with the ServiceNow platform, including :

- ITSM : Incident, Problem, Change, Service Catalog, Request Fulfillment, Knowledge Management.

- Development : Advanced scripting (JavaScript, Glide API), UI/UX development (Service Portal), Workflow, Flow Designer, IntegrationHub.

- Configuration : ACLs, Notifications, Reports, Dashboards, Update Sets.

Integration : Extensive experience in designing and implementing integrations with external systems using REST APIs, SOAP, Orchestration, IntegrationHub, and MID Servers.

CMDB Basics : Solid understanding of CMDB concepts, CI classes, relationships, and best practices for CMDB implementation and maintenance.

Lead Experience : Proven experience in a technical lead role, providing guidance, mentorship, and oversight to a team of developers. Experience leading technical discussions with clients is a must.

Problem-Solving : Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.

Communication : Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.

Collaboration : Ability to work effectively in a team-oriented, collaborative, and fast-paced environment.

Preferred Qualifications :

- ServiceNow Certified Application Developer (CAD)

- ServiceNow Certified Implementation Specialist (CIS) in ITSM or other relevant modules.

- Experience with other ServiceNow modules (e.g., ITOM, CSM, HRSD, GRC, Security Operations).

- Experience in Agile/Scrum development methodologies.

- Bachelor's degree in Computer Science, Information Technology, or a related field.

What We Offer :

- Opportunity to work on challenging and impactful projects with leading clients.

- A collaborative and supportive remote work environment.

- Continuous learning and professional development opportunities.

- Competitive salary and benefits package.

- A chance to be part of a growing and innovative company.

Notice Period : Immediate joiners preferred.