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Executive - Stay Experience
StayVista
posted 2 weeks ago
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Job Description
Executive - Stay Experience
Location: Madikeri
About Us
Why Work With Us
At StayVista, youre part of a community where your ideas and growth matter. We re a fast-growing team that values continuous improvement. With our skill upgrade programs, you ll keep learning and evolving, just like we do. And hey, when you re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As an Executive - Stay Executive , you will serve as the main point of contact for guests from arrival to departure, ensuring a smooth check-in and check-out process. You will greet guests warmly, listen carefully to understand their preferences and needs, and address any questions or requests promptly. You are responsible for quickly resolving minor issues during their stay and coordinating with team members to provide a consistently high level of service. Additionally, you will maintain clear records of guest interactions and feedback to help improve our services, all while striving to create a memorable and enjoyable experience for every guest.
About You
- 1-2 years of experience in a hospitality or guest service role, with a focus on personalised service.
- Act as the main point of contact for all guest interactions.
- Ensure a smooth check-in and check-out process.
- Understand guest preferences to tailor a personalized experience.
- Provide clear information about villa services, amenities, and local attractions.
- Follow up with guests to ensure their needs are met throughout their stay.
Bonus Points - these are nonessential, but a bonus if you have them!
- Access to a personal two-wheeler or four-wheeler for added flexibility in service.
Key Metrics: what you will drive and achieve
- Guest Registration Efficiency
- OTA Guest Feedback Score
- Upsell Conversion Rate
- 3-Star Rating Percentage
- Guest Walkout Rate
Our Core Values: Are you a
CURATER
Curious : Here, your curiosity fuels innovation.
User-Centric : You ll anticipate the needs of all our stakeholders and exceed expectations.
Resourceful : You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
Aspire : Keep learning, keep growing because we re all about continuous improvement.
Trust : Trust is our foundation. You ll work in a transparent, reliable, and fair environment.
Enjoy : We believe in having fun while building something extraordinary.
StayVista Spirit: Our Behavioral Competencies - How We Work Together
Business Acumen: You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
Change Management: You re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
Employment Type: Full Time, Permanent
Read full job description
What people at StayVista are saying
Executive salary at StayVista
reported by
5
employees
₹2.5
L/yr - ₹2.7
L/yr
45%
less
than the average Executive Salary in India
View more details
What StayVista employees are saying about work life
based on 67 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
StayVista Benefits
View more benefits
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