Zonal Director - Ahmedabad Zone

Job Description: A Zonal Director of Operations is a strategic leader responsible for overseeing the operational efficiency and performance of a specific geographical region or zone within an organization. Their primary objective is to align zonal operations with the overall business strategy, ensuring optimal resource utilization, cost-effectiveness, and achievement of key performance indicators (KPIs).

Strategic Planning and Execution:

• Developing and implementing operational strategies for the zone in alignment with the overall hospital's mission and goals.
• Conducting market analysis to identify growth opportunities and competitive advantages.
• Setting performance benchmarks and KPIs for the zone and monitoring progress.

Profit Centre Management

• Profit Margin: Profit margin for each profit centre.
• Revenue Growth: Revenue growth for each profit centre.
• Cost Control: Cost control measures implemented for each profit centre.

Doctor Recruitment and Engagement

• Doctor Recruitment: Number of new doctors recruited.
• Doctor Retention: Doctor retention rate.
• Doctor Satisfaction: Doctor satisfaction scores.
• Doctor Productivity: Doctor productivity metrics (e.g., patient volume, revenue generated).

Business Development:

• Identifying and developing new business opportunities within the zone.
• Building relationships with key stakeholders, including doctors, payers, and community leaders.
• Developing a strong network of doctors (Internal and externally) leading to growth of the business of existing clinical speciality and addition of the new clinical speciality for a sustainable business growth.
• Representing the hospital in the local community.

Operational Excellence:

• Design, develop and implement the standard operating process keeping view of the industry benchmarks and establish Key Performance Indicators for the regular performance monitoring for all aspects of the business.
• Overseeing the day-to-day operations of multiple hospitals within the zone/ defined business geographies.
• Ensuring optimal utilization of resources, including manpower, equipment, and infrastructure.
• Implementing process improvements and streamlining operations to enhance efficiency and productivity.
• Managing the facility's infrastructure, maintenance, and upkeep.
• Responsible to drive tech-lead initiatives to improve patient experience and cost optimization and resource utilization.
• Doctor recruitment, engagement and retention.

Financial Management:

• Developing and managing the zonal budget.
• Monitoring revenue and expenditure to ensure financial viability.
• Identifying cost-saving opportunities and implementing them effectively.
• Analyzing financial performance and providing regular reports to the management.

Quality Assurance and Patient Safety:

• Implementing and maintaining quality standards and patient safety protocols.
• Conducting regular audits and inspections to ensure compliance.
• Analyzing patient feedback and implementing corrective actions.

Regulatory Compliance:

• Ensuring adherence to all applicable laws, regulations, and accreditations.
• Managing relationships with regulatory bodies.
• Conducting regular compliance audits and risk assessments.
• Hospital and Healthcare Statutory compliance and liasoning with all relevant authorities.

People Management:

• Overseeing recruitment, training, and development of staff across the zone.
• Building and leading high-performing teams.
• Ensuring employee engagement and satisfaction.
• Handling employee relations and resolving conflicts.