Hcm Consultant

Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services.

Roles and Responsibilities:

• Lead and manage the ERP/HCM L1 support operations.
• Develop and implement support frameworks and processes.
• Collaborate with global stakeholders to align support strategies with business objectives.
• Oversee the resolution of complex support issues and escalations.
• Ensure compliance with global support standards and practices.
• Manage a team of support professionals, providing guidance and support.
• Monitor and report on the effectiveness of support operations.
• Drive continuous improvement in support processes and systems.

Key Deliverables:

• Successful implementation of support frameworks and processes.
• High stakeholder satisfaction and engagement.
• Efficient resolution of support issues and escalations.
• Regular reports on support operations and their impact.

Key Functional and Operational Skills:

• Strong leadership and team management skills.
• Excellent stakeholder management and communication skills.
• In-depth knowledge of ERP/HCM support operations.
• Proficiency in Oracle Fusion or SuccessFactors HCM.
• Strategic thinking and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment.