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212 Sutherland Global Services Jobs
Associate / Sr.Associate - ER
2-5 years
Bangalore / Bengaluru
1 vacancy
Associate / Sr.Associate - ER
Sutherland Global Services
posted 2mon ago
Job Description
1. Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within the program in the event a Customer call cannot be resolved at the first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within the program in the event a Customer call cannot be resolved at the first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals
Minimum HSC or Graduation
Employment Type: Full Time, Permanent
Read full job description
What people at Sutherland Global Services are saying
Rating based on 412 Associate
reviews
Anonymous · Customer Success, Service & Operations
Likes
Although I've only just begun my time with Company and have been working remotely, I'm excited to learn more about the company culture and benefits as I continue in my role.
- Salary - Good
+2 more
Dislikes
While I enjoyed my experience in company, I felt that opportunities were often reserved for existing staff, rather than being awarded based on merit. I hope to see a more inclusive approach to career development in the future.
- Promotions - Poor
Associate salary at Sutherland Global Services
reported by
2.3k
employees
₹1.1
L/yr - ₹6.5
L/yr
58%
less
than the average Associate Salary in India
View more details
What Sutherland Global Services employees are saying about work life
based on 7.5k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Sutherland Global Services Benefits
Submitted by Company
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance
Submitted by Employees
View more benefits 
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