Digital Transformation Specialist (Salesforce)

Key Responsibilities:

1.Salesforce Implementation & Optimization:

• Lead the design, development, and implementation of Salesforce solutions to align with business goals.
• Lead the end-to-end design, sales force suite configuration , development, and integration of Salesforce solutions (Sales Cloud, Service Cloud, Marketing Cloud) with existing business processes.
• Architect and implement Salesforce solutions tailored to support Industry 4.0 advancements like automation, IoT, AI, and big data integration.
• Manage the customization of Salesforce workflows, dashboards, and reports to enhance real-time insights for operational efficiency and customer engagement.
• Customize Salesforce applications to meet organizational needs, including Sales Cloud, Service Cloud, and other integrations.
• Develop a strategy for integrating Salesforce with other digital systems and platforms.

2.Digital Transformation Leadership:

• Identify opportunities for process improvements and drive end-to-end digital transformation projects.
• Work with cross-functional teams to identify business needs and align Salesforce solutions with digital initiatives.
• Develop roadmaps for digital adoption, prototyping, testing, deployment, and monitoring.
• Driving other Digital technologies around wind turbine maintenance and service

3.Stakeholder Engagement:

• Partner with business leaders and teams to understand specific business requirements and ensure Salesforce solutions are fully optimized for different departments.
• Act as a bridge between technical teams and business stakeholders to ensure seamless implementation.

4.Salesforce Maintenance & Support:

Manage ongoing Salesforce projects, including system upgrades, user training, and post-implementation support.

Conduct regular audits and assessments to ensure Salesforce is performing optimally and remains aligned with business goals.

5.Innovation & Data Insights:

• Leverage insights from Salesforce data analytics to improve customer experience and decision-making.
• Stay updated on Salesforce best practices, emerging trends, and new releases to continuously enhance systems.

6.Team Leadership & Mentorship:

• Lead teams of Salesforce developers, administrators, and other digital professionals.
• Provide mentorship and guidance to junior staff members in Salesforce-related projects.

7.Program Management:

• Ensure on-time, in-scope delivery of digital transformation projects.
• Manage communication, risk mitigation, and stakeholder alignment across functions and regions.

Required Qualifications:

• Education: B.E/B.Tech (Computer Science/IT or related field) or equivalent experience.
• Experience: 12+ years of experience in driving digital transformation projects, with at least 3 years of Salesforce implementation experience.
• Certifications: Salesforce Administrator or Developer certification (must). PMP,CSM , CMMI, or ITIL certifications (preferred).

Required Skills:

• Salesforce Expertise: Extensive experience in Salesforce platform, including customization, workflows, and integrations with other digital tools.
• Digital Technologies: Familiarity with other digital tools and platforms, including AI, automation, cloud computing (Azure), and ERP (like SAP).
• Project Management: Strong understanding of Agile methodologies and ability to manage end-to-end Salesforce projects, from conception to deployment.

Stakeholder Management: Excellent ability to work with business leaders to gather requirements, build trusted relationships, and deliver impactful digital solutions.

• Team Leadership: Proven leadership and team management skills in the context of digital transformation and Salesforce projects.
• Communication: Strong verbal and written communication skills, with the ability to translate technical solutions into business benefits.

Experience in Tools/Technologies:

• Salesforce (Sales Cloud, Service Cloud, Marketing Cloud)
• ERP systems like SAP
• Microsoft Office 365
• Cloud platforms (Azure)
• React (front-end development)
• Industry 4.0 Technologies (IoT, AI, Automation)
• UI/UX Design Tools (Adobe XD, Figma, Sketch)
• Data Privacy and IT security frameworks (ISO 27001, GDPR)